Optimove

JANUARY 27, 2021

Optimove, the gaming industry’s leading CRM Marketing Hub, is proud to announce has partnered with SKS365, a leading multi-licensed international bookmaker and gaming operator. This strategic investment in CRM is a significant part of an enterprise-wide digital transformation SKS365 is undergoing.

CRM 40

CRM Sports Marketing Multi-Channel 40

BirdEye

MAY 24, 2024

Integrations Birdeye boasts a strong integration ecosystem, seamlessly connecting with over 3,000 third-party applications across CRM systems, marketing tools, and business management software. Podium doesn’t offer any direct feedback channel, potentially leading to more negative reviews being visible online.

Social Media 62

Social Media Multi-Channel Comparison Analysis 62

Comm100

MAY 4, 2023

Better still, by connecting live chat with a customer relationship management (CRM) software, agents can view the customer’s account history. Besides customer insights delivered in the moment, data collected from live chats can be used to monitor key support metrics such as wait times, chat durations, and customer satisfaction.

Banking 130

Banking Customer Experience Multi-Channel Video 130

NobelBiz

NOVEMBER 6, 2023

Many CCaaS (Contact Center as a Service) providers in the market operate within multi-tenant cloud environments, which often offer limited access to the data necessary for advanced automation. This wealth of information provides call center agents with valuable insights that can significantly enhance their interactions with customers.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

BirdEye

MAY 24, 2024

Integrations Birdeye boasts a strong integration ecosystem, seamlessly connecting with over 3,000 third-party applications across CRM systems, marketing tools, and business management software. Podium doesn’t offer any direct feedback channel, potentially leading to more negative reviews being visible online.

Social Media 52

Social Media Multi-Channel Comparison Analysis 52

BirdEye

NOVEMBER 20, 2023

It’s an organic way that leverages the power of word-of-mouth — the most credible form of advertising — to grow your customer base. Benefits of doing referral marketing A whopping 83% of individuals trust referrals or recommendations from friends and family more than any other marketing channel.

Software 62

Software Marketing Multi-Channel e-support 62

Kustomer

FEBRUARY 11, 2024

Ticketing system Marketing and live chat Automated chatbots Voice support Knowledge base Community forums Advanced data privacy and protection Ticketing System Zendesk’s ticket management system aims to assist customer service teams with three core things: Collect support tickets from multiple channels (email, social media, chat, etc) in one spot.

Omni-Channel 98

Omni-Channel Self Service Multi-Channel Knowledge Base 98

SurveySparrow

FEBRUARY 22, 2024

Integration capabilities allow you to connect your retention software with your CRM, email marketing tool, e-commerce system, and more. This integration provides a holistic view of your customers, from acquisition through retention. The channels can be anything from email and social media surveys to website and in-app surveys.

Customer Retention 52

Customer Retention Software Gamification e-support 52

SurveySensum

MARCH 20, 2024

Along with a robust platform they offer advanced CX consultation service — wherein CX experts provide end-to-end support, from survey creation to feedback analysis, to creating action plans based on customer insights. It also offers CRM Integration with support tickets. They aim to help you achieve your business goals.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

SurveySparrow

MARCH 24, 2024

By setting clear goals and objectives, companies can align their development efforts with the needs of their customers, ensuring the creation of a valuable and effective feedback tool. Gathering Customer Insights A key aspect of the discovery phase is collecting customer insights. Please enter a valid Email ID.

Tools 52

Tools Feedback Multi-Channel Analysis 52

Totango

APRIL 5, 2022

Delivering your survey through multiple channels, such as your website and email list. Customizing your survey with additional response fields. Scheduling delivery of your surveys, such as triggering surveys to be sent after customers have completed a purchase. Branding your survey. Generating survey reports.

NPS 102

NPS Software Net Promoter Score Multi-Channel 102

TechSee

JUNE 16, 2022

Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. He also sits on the board of Directors for CSPN. Follow on LinedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Kustomer

NOVEMBER 7, 2023

Overview of Kustomer Kustomer is an omni-channel customer engagement platform providing a 360-degree view of all customer interactions — to summarize, Kustomer’s suite of support tools is the ultimate CX solution for modern businesses. Reduce the cost and complexity of customer support operations.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

SurveySensum

NOVEMBER 23, 2023

A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS Net Promoter Score Software Tools 52

Optimove

MAY 4, 2022

On an organizational level, the company has to be customer-centric, and the management needs to understand the importance of CLTV (customer lifetime value) over metrics such as “new customers.” Which is another reason CRM professionals are our biggest fans. These are the basics. Identifying hidden trends.

Trends 52

Trends Marketing Multi-Channel Sports 52

NobelBiz

AUGUST 28, 2023

Embrace modern solutions that streamline operations and ensure smooth communication across channels. Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions. The struggle to retain skilled agents is real.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

SurveySparrow

JUNE 20, 2023

A Voice of Customer program goes beyond traditional customer feedback by using a systematic approach to gather, analyze, and act upon customer insights. Based on these insights, businesses make informed decisions to improve the overall customer experience, and drive meaningful change.

Voice of Customer 52

Voice of Customer Customer Journeys Omni-Channel Strategy 52

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. Feedback Channels: Consider how and where you want to collect feedback. Customization Options: A good tool allows you to create tailored surveys and forms. These methods give you a complete picture of what customers think.

B2B 52

B2B Tools Feedback Comparison 52

Hello Customer

OCTOBER 14, 2021

This means having a customer segmentation tool (more on that below) and multiple-channel options so you can share your surveys via email, QR code, embedded links, instant messaging, social media, depending on the preferred channel of a specific audience. Make it Mobile and Multi-Device. Send and Repeat.

Tools 75

Tools Multi-Channel Social Media Survey 75

SurveySparrow

JUNE 20, 2023

Typeform: The Interactive Alternative Typeform offers a variety of question formats, customizable themes, and seamless integrations, making it ideal for collecting feedback, conducting quizzes, or gathering customer insights.

Survey 52

Survey Analysis Analytics CRM 52

Currency Alliance

NOVEMBER 15, 2021

Every company strives to build loyalty among its customers, but the methods to achieve the never-ending pursuit of loyal customers can vary widely. Because each customer segment will respond differently to available loyalty incentives, tailoring the customer experience by segment across channels is essential to maximize ROI.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

LoyaltyPlus

FEBRUARY 18, 2019

An effective loyalty programme will positively influence the relationship between a service provider and the customer through rewards and incentives – but the days of offering points as the frontline reward are long gone, says LoyaltyPlus. Technology has automated much of the functions that one would come across within CRM.

Loyalty 40

Loyalty Communication Connections CRM 40

LoyaltyPlus

FEBRUARY 18, 2019

An effective loyalty programme will positively influence the relationship between a service provider and the customer through rewards and incentives – but the days of offering points as the frontline reward are long gone, says LoyaltyPlus. Technology has automated much of the functions that one would come across within CRM.

Loyalty 40

Loyalty Communication Connections CRM 40

SurveySparrow

JUNE 27, 2023

It’s as if you have an assistant that can predict customer needs. With its real-time analytics, intuitive interface, and multi-channel survey distribution, you’re well-equipped to handle any customer insights that come your way.

Customer Journeys 52

Customer Journeys Analytics Tools Analysis 52

Peter Lavers

JUNE 4, 2018

The onmi-channel solution combined the power of Watson Marketing and Watson Commerce, providing a coherent, personalised brand experience across both online and offline channels at scale. .

Omni-Channel 40

Omni-Channel Retail Multi-Channel Groups 40

Peter Lavers

DECEMBER 21, 2017

Big data, analytics, AI and IoT continue to be hot topics, and in this 2-part blog I argue that customer data is the new marketing battleground , and that analytics are the new weapons guidance systems. This blog “ Talking Omnichannel But Organised Multi-Channel? Best independent blog content. Best independent blog content.

Omni-Channel 55

Omni-Channel Multi-Channel B2C B2B 55

SurveySensum

DECEMBER 1, 2021

A well-designed NPS tool features NPS calculation, automation, survey scheduling, customer segmentation, intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS Tools Net Promoter Score e-support 52

Solvvy

AUGUST 21, 2020

Next-gen chatbots improve your customer experience. Next-gen chatbots provide support analytics and customer insights. Next-gen chatbots provide 24/7 customer support. Your website is available all the time, so customers must always be able to find answers. Next-gen chatbots are a strong investment.

Chatbots 62

Chatbots Self Service Multi-Channel B2C 62

Currency Alliance

NOVEMBER 17, 2020

The sixth trend – to be present and compete in marketplaces – will become a new, but pressing objective for brands that have been operating in silos – since it is now patently clear that customers are interacting with brands beyond the brands’ own channels. putting the customer at the center of your business model.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

CSM Magazine

AUGUST 19, 2016

There’s no point in simply having a chat function on your site that either isn’t integrated into your overall contact strategy or doesn’t deliver the intelligence or analytics needed to track how successful it is in supporting the customer service function. which can be used to assess and adapt how future interactions are handled.

Omni-Channel 40

Omni-Channel Customer Engagement Engagement Multi-Channel 40

Pointillist

FEBRUARY 19, 2018

Our web analytics and CRM platforms take advantage of this inherent luxury. But in holistic, cross-channel journey analytics, the idea that touchpoints of a similar category will be the same across enterprises is an antiquated notion. Customer journeys are as unique to individual businesses as fingerprints.

Customer Experience 111

Customer Experience Touchpoint Analytics Customer Journeys 111

Currency Alliance

APRIL 10, 2021

The 40-60% of less frequent customers are a far larger commercial opportunity. Capture exclusive customer insight. Your proprietary data tells you a lot about your most frequent customers. Loyalty programs, and the ‘loyalty mechanics’ designed into them, can drive very specific customer behavior.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

But more importantly, you’ll get customers to agree to divulge their data and agree to receive marketing messages – which are of incredibly high value, against the relatively low cost of issuing somebody else’s loyalty currency. Loyalty programs, and the ‘loyalty mechanics’ designed into them, can drive very specific customer behavior.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Martin Hill-Wilson

MAY 27, 2015

It’s all useful if you remember the golden rule of customer insight. Preferences in their multi device use. Complaining via social channel. Where are your customers on their personal digital journeys? What’s the most popular the non voice channel mix? Online shopping via laptop/tablet/smartphone.

Self Service 40

Self Service Social Media Multi-Channel Consumers 40

SurveySparrow

JULY 3, 2023

Zoho Survey A tool that helps you uncover customer insights, measure employee satisfaction, and conduct market research all at once. It combines versatility with usability, making it a strong contender in the customer experience management arena. Integrations: Zoho CRM, Zoho Analytics, and Zapier, to name a few 7.

Omni-Channel 10

Omni-Channel Multi-Channel Healthcare Survey 10

West Monroe

JANUARY 25, 2022

To raise the bar even higher, we are increasingly convinced that this balancing act must also ensure both live and screen-based experiences have the same level of excellence, simplicity, and ease—all working in concert with each other to ensure seamless transitions when customers move between channels. Banks understand change.

Banking 52

Banking Financial Trends Multi-Channel 52

Currency Alliance

JUNE 16, 2020

As more holistic marketing initiatives, loyalty mechanics were harnessed to drive and measure engagement across channels, and across many more customer touchpoints. This shows how powerful multi-brand collaboration can be. Travel brands have featured less heavily among the winners, this year, than ever before.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52