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CRM for Colleges and Universities: What Are the Benefits?

CSM Magazine

Colleges and universities are increasingly implementing customer relationship systems to entice, supervise, and attend to students. The idea of seeing students as customers and employing CRM principles can facilitate organizations to gain a competitive edge in the changing education market.

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Why do Universities & Colleges Choose Comm100 Live Chat?

Comm100

The likes of McMaster University, Montgomery College, and California State University have turned to Comm100 Live Chat to help them achieve this. The likes of McMaster University, Montgomery College, and California State University have turned to Comm100 Live Chat to help them achieve this.

Chatbots 196
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Is LLM-Powered CX Automation Ready for Prime Time?

TechSee

What other infrastructure and investments are required? Customer experience automation is rapidly evolving, reshaping how companies engage with customers and clients. LLM-powered virtual assistants, chatbots, and virtual agents promise to become the new faces of customer experience automation. Are LLMs the right way approach to CX automation?

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How Higher Education Suffers Without Digital Student Engagement

Comm100

As Gen Z now navigates higher education, they’re placing these heightened expectations onto colleges and universities. This blog will highlight the key ways that higher education is suffering by not offering digital student engagement and what they can do about it. Lower engagement with current & prospective students.

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How to Choose the Best Chatbot for Colleges & Universities

Comm100

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best chatbot for your school. (If Question 1 – What do you want to achieve with a chatbot? Choosing the right chatbot for higher education begins by asking yourself “what outcomes am I hoping to achieve?”

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The Authenticity challenge: 25 marketing, CX and innovation takeaways from the 2016 Customer Intelligence Summit

Alida

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. To deliver on what customers are really looking for, companies need to tackle the challenges in quantifying people’s preferences.

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A Complete Guide to Omnichannel Customer Service

Comm100

Omnichannel customer service software connects every digital channel into a unified platform, bringing improved efficiency and CX, to name a couple of its many benefits. Omnichannel customer service software connects every digital channel into a unified platform, bringing improved efficiency and CX, to name a couple of its many benefits.