NobelBiz

FEBRUARY 15, 2023

Make sure you are willing to learn and that your company has the resources to experiment and adapt to new communication channels. Omnichannel Call Center Technology It’s important that your agents can quickly and simply receive and process incoming requests so that service and performance levels don’t drop. How do we do it?

Call Center 52

Call Center Communication How To Omni-Channel 52

GlowTouch

APRIL 27, 2021

For the moment, the early mass-market phase of development centers around these uses: Healthcare and medical diagnostics and monitoring. Smart footwear and apparel in sport and fashion. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch.

Trends 52

Trends Technology Fashion Sports 52

GlowTouch

SEPTEMBER 18, 2020

For both customers and staff alike, this fosters a unified experience – the same methods are used, the metrics are measured in similar fashion, the training process is consistent, and the bureaucracy is lean. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Culture 52

Culture Company Government Leadership 52

eGain Blogs

MAY 18, 2022

Don’t just go after one or two and you can’t do this in a siloed fashion, that’s basically the message. So, it is basically presented in an omnichannel way. 128 000 contact center staff. We can very quickly give you some ideas of the kinds of ROI (Return on Investment) you would experience.

Self Service 90

Self Service Government Case Study ROI 90