TechSee
DECEMBER 9, 2020
One area with tremendous potential for benefit is when enterprises implement contact center RPA. RPA in Contact Centers. A standard contact center is chock full of repetitive and dull tasks that are definitely necessary but rarely require a human level of decision making.
TechSee
MARCH 12, 2019
But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Bringing visual automation to contact centers. The Value of Automation. The Power of Visual Automation.
AWS Machine Learning
SEPTEMBER 22, 2022
Scenario 2: Real-time contact center analysis. A positive contact center experience is crucial in delivering a strong customer experience. With the Targeted Sentiment API, you can get granular information within your contact center sentiment analysis.
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