TechSee
MARCH 12, 2019
But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019.
TechSee
DECEMBER 9, 2020
With this in mind, we’ve compiled five tips to help you overcome common barriers for properly implementing and scaling your Contact Center RPA project: Tip 1: Choose the right use cases for RPA. Consider your contact center workflows, and determine which use cases can be automated.
AWS Machine Learning
SEPTEMBER 22, 2022
To help ensure positive and productive experiences, you can implement sentiment analysis to gauge customer reactions, the changing customer moods through the duration of the interaction, and the effectiveness of contact center workflows and employee training. About the authors.
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