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Visual Automation: Boost Agent Productivity with Smart Eyes

TechSee

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Bringing visual automation to contact centers. The Value of Automation. The Power of Visual Automation.

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Amazon Comprehend Targeted Sentiment adds synchronous support

AWS Machine Learning

Scenario 2: Real-time contact center analysis. A positive contact center experience is crucial in delivering a strong customer experience. With the Targeted Sentiment API, you can get granular information within your contact center sentiment analysis. API response structure.