TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Computer Vision technologies. Bringing visual automation to contact centers.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

TechSee

DECEMBER 9, 2020

Ever since the Industrial Revolution, organizations have always looked to robotic technology as a way to advance their operational efficiency. With these numbers, it’s no surprise that Forrester data shows that over 44% of organizations are already using RPA. Think sewing machines, factory conveyor belts, even traffic lights.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

TechSee

NOVEMBER 3, 2020

Advances in field services technology. Advances in field service technology. Today’s remote support is fully integrated within the contact center workflows, enabling remote technicians and contact center agents to collaborate together to provide faster and more efficient service.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. These metrics should be data-driven, allowing you to identify areas of improvement and track progress over time.

Contact Center 52

Contact Center Call Center Management Gamification 52

Talkdesk

OCTOBER 24, 2017

Real-time analytics won’t produce value unless you make changes based on that data in real time, and so on. All of these new changes in Talkdesk’s contact center offering mean our customers can make a shift from being reactive to being proactive. But thanks to new technology, those reactive days are over.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

NobelBiz

OCTOBER 17, 2023

For call centers, ensuring that remote agents have access to consistent, reliable, and secure technology is of utmost importance. Security Concerns: Remote environments may not be as secure as in-house setups, posing risks to data privacy and protection. Relevance: Not all data is equally relevant.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Qualtrics

NOVEMBER 21, 2019

Technologies like augmented and virtual reality will be important in elevating customer experiences and improving decision-making. We’ll get better at integrating X- and O-Data. We’re going to get better at generating actions from X- and O-Data insights and integrating that into customer interactions.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38