TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Computer Vision technologies. Bringing visual automation to contact centers. The Power of Visual Automation.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

TechSee

NOVEMBER 3, 2020

Advances in field services technology. Advances in field service technology. Today’s remote support is fully integrated within the contact center workflows, enabling remote technicians and contact center agents to collaborate together to provide faster and more efficient service.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

TechSee

DECEMBER 9, 2020

Ever since the Industrial Revolution, organizations have always looked to robotic technology as a way to advance their operational efficiency. With this in mind, we’ve compiled five tips to help you overcome common barriers for properly implementing and scaling your Contact Center RPA project: Tip 1: Choose the right use cases for RPA.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.

Contact Center 52

Contact Center Call Center Management Gamification 52

Talkdesk

OCTOBER 24, 2017

For decades, the contact center has been at the mercy of the customer, waiting for a call to come in and then scrambling to collect information and reach a solution. But thanks to new technology, those reactive days are over. A proactive approach can start before the caller and the agents say any words to each other.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

NobelBiz

OCTOBER 17, 2023

For call centers, ensuring that remote agents have access to consistent, reliable, and secure technology is of utmost importance. Real-time Analysis: For some decisions, real-time data insights are essential, but achieving this can be technologically challenging. Not all call centers have access to such expertise.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Qualtrics

NOVEMBER 21, 2019

Technologies like augmented and virtual reality will be important in elevating customer experiences and improving decision-making. And secondly, they’ll start analyzing contact center and digital data side-by-side. So, ultimately, the experience is frictionless, yet effortless from the customer’s perspective.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38