MiaRec

APRIL 25, 2023

Integrating with MiaRec lets you use Voice Analytics to make the most of your Five9 call recording data. Our joint solution has helped many contact centers gather tailored insights to transform their contact center workflows.

Call Recording 52

Call Recording Analytics Contact Center Workflow Contact Center 52

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Bringing visual automation to contact centers. The Value of Automation.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

TechSee

DECEMBER 9, 2020

With these numbers, it’s no surprise that Forrester data shows that over 44% of organizations are already using RPA. With this in mind, we’ve compiled five tips to help you overcome common barriers for properly implementing and scaling your Contact Center RPA project: Tip 1: Choose the right use cases for RPA.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

TechSee

NOVEMBER 3, 2020

Today’s remote support is fully integrated within the contact center workflows, enabling remote technicians and contact center agents to collaborate together to provide faster and more efficient service. Advances in field service technology. Future of field service: performance-based SLAs.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

NobelBiz

OCTOBER 17, 2023

Security Concerns: Remote environments may not be as secure as in-house setups, posing risks to data privacy and protection. Additionally, without adequate security measures, they inadvertently expose sensitive customer data. Data Security: As highlighted earlier, Nobelbiz places immense emphasis on data security.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Talkdesk

OCTOBER 24, 2017

Real-time analytics won’t produce value unless you make changes based on that data in real time, and so on. All of these new changes in Talkdesk’s contact center offering mean our customers can make a shift from being reactive to being proactive.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.

Contact Center 52

Contact Center Call Center Management Gamification 52