What is The Call Center Net Promoter Score NPS – and How to Improve It?
NobelBiz
APRIL 11, 2022
This is one of the most important goals for contact centers. The best and most quantifiable way to answer this question is through the Net Promoter Score (NPS). In laymen’s terms, this metric will tell you everything about your clients’ recommendation power. How to measure Your Contact Center’s NPS?
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