Talkdesk

SEPTEMBER 5, 2017

Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer service. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers.

Contact Center Software 40

Contact Center Software Contact Center Consulting Software 40

NICE inContact

JULY 14, 2020

AI-based voice authentication is not just powerful identity and verification contact center software. It’s a giant leap forward in enhancing our privacy and data protection, with built-in safeguards for more secure business transactions in real-time.

Contact Center 158

Contact Center Contact Center Software Software Consumers 158

InMoment XI

JANUARY 10, 2024

Enhanced Insights Issue: Siloed data from separate channels can make it challenging to gain a comprehensive understanding of customer behavior and preferences. This data-driven approach enables informed decision-making and the ability to tailor services to customer needs. Schedule a demo to see what InMoment can do for you.

Contact Center 260

Contact Center Omni-Channel Customer Satisfaction Retail 260

CSM Magazine

FEBRUARY 12, 2024

By directly contacting customers or prospects, businesses can gather feedback on their products or services, understand customer preferences, and identify areas for improvement. This data can inform strategic decision-making and help businesses stay ahead of market trends.

Communication 52

Communication Strategy Contact Center Software Contact Center 52

NobelBiz

OCTOBER 31, 2023

Implementing Advanced Tools for Elevated Customer Service Call Center Data Analytics Utilize analytical tools to monitor customer behavior and identify patterns that may lead to dissatisfaction. Data analytics in call centers goes beyond merely collecting data. Don’t miss it!

Call Center 104

Call Center Contact Center Software Contact Center Social Media 104

InMoment XI

JANUARY 4, 2024

Personalization Leverage data analytics and customer insights to personalize the online shopping experience. We allow advanced data filters that allow you to segment insights for the audience that matters most to you. Whether it’s our AI capabilities, customer reporting, or contact center software, we have just the solution for you.

Retail 260

Retail Customer Experience Effort Score Social Media 260

BlueOcean

JANUARY 23, 2024

Though technology has grown progressively cheaper over the years, the number of technical elements needed to support each contact center agent has actually increased. Once upon a time, agents simply had a phone. Price per seat quickly adds up.

Contact Center 156

Contact Center Contact Center Software Employee Engagement Call Recording 156

NobelBiz

FEBRUARY 27, 2024

Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Data Analysis : AI analyzes vast data sets, identifying patterns and predicting customer behavior. Performance Metrics and KPIs: Monitoring call center performance is essential.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

NobelBiz

FEBRUARY 22, 2023

Visiting a website, talking to customer service, chatting on social networks… When a consumer performs these actions, the company usually collects multiple data points. The data collected, measured, and analyzed for contact centers is an absolute gold mine. Table of Contents show What is Customer data analytics?

Contact Center 52

Contact Center Analytics Data Call Center 52

Vonage

MARCH 28, 2019

This may be the case for some simple transactions, but here’s another bit of data from the PwC study: 82 percent of U.S. consumers want more human interaction when they contact the businesses they deal with. Some contact center software vendors today make a selling point out of technology that makes is easier to build IVRs.

Customer Experience 228

Customer Experience Contact Center Software Contact Center CRM 228

Playvox

APRIL 25, 2023

How can you spice up remote agent training at your contact center to make it the most engaging and effective it can be? Make A Plan Despite the ongoing debate on the benefits and drawbacks of in-person, hybrid, and remote work, recent data and predictions support remote and hybrid work in a contact center.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

NICE inContact

JULY 17, 2019

It can be daunting to create and scale a team of remote contact center agents. Jill Blankenship, founder and CEO of outsourced customer support service Frontline Group, has experienced the challenges — but also leveraged new technology to capture data, measure and improve KPIs and manage a team of remote agents while on-the-go.

Contact Center 136

Contact Center Contact Center Software Call Center Culture 136

NobelBiz

MARCH 26, 2024

Customer Experience Automation can encompass a range of technologies such as AI and Machine Learning, Chatbots and IVR Systems, Data Analytics and Insights. Predictive analytics: Leveraging data analytics to anticipate customer needs and behaviors, enabling proactive engagement and personalized experiences.

Self Service 52

Self Service Customer Experience Contact Center Customer Journeys 52

NobelBiz

FEBRUARY 16, 2023

This browser extension works only for Contact Centers using NobelBiz Cloud Contact Center Software, OMNI+, and it’s available for Google Chrome and Microsoft Edge. Business owners: can make data-based decisions, having an accurate image of the overall business performance.

Contact Center Software 52

Contact Center Software Contact Center CRM Software 52

Think Customers

SEPTEMBER 22, 2023

It’s a great idea, but implementation has proven very difficult , especially for large enterprise organizations working with legacy data and siloed systems. True omnichannel implementation requires integrated contact center software, skilled associates, and customer analytics to connect and orchestrate the customer journey.

Omni-Channel 52

Omni-Channel Contact Center Software Contact Center Social Media 52

NobelBiz

NOVEMBER 27, 2023

If you want to learn more about effective customer information management, and how to choose a platform that suits your exact needs, here’s another article that might interest you: ‘How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions.’ Don’t miss out on the transformative insights!

Contact Center 59

Contact Center Call Recording Call Center Contact Center Software 59

NobelBiz

NOVEMBER 13, 2023

Improve your data quality and assessments by reviewing and adjusting various analytics, testing, and measuring activities. This key performance indicator represents the sum of a company’s earnings made during its connection with a customer, from the initial transaction until the end of the contact.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

NobelBiz

JANUARY 16, 2024

By conducting thorough research and using data-driven insights, businesses can tailor their messaging and value proposition to resonate with these leads. It is a powerful tool in outbound call center campaigns, enabling businesses to proactively engage with customers and drive sales.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

NobelBiz

APRIL 23, 2024

CRM integrations also facilitate real-time updates and information sharing, ensuring that agents have the most current data at their fingertips. NobelBiz Omni+ is a true omnichannel contact center software solution that allows you to capture customer information, increase KPIs and maintain ASL.

Omni-Channel 94

Omni-Channel Contact Center Customer Centricity Technology 94

NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. Innovation and Future Trends When discussing innovation in the world of SMS, Depies points to the significance of backend operations, campaign vetting, and data segmentation.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

NICE inContact

AUGUST 11, 2016

They have created personalized routing based on CRM data, resulting in a 10% increase in their Customer Satisfaction Score. Move your business forward with inContact’s cloud contact center software. For their sales teams, Mitchell is able to make more outbound calls with the click-to-dial feature.

Customer Satisfaction 128

Customer Satisfaction Contact Center Software CRM Contact Center 128

NobelBiz

JULY 18, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz Defining Routing Rules – Algorithms Next comes defining the routing rules. Jim emphasizes the importance of measuring key performance indicators, leveraging data for improved business operations and customer satisfaction.

Management 52

Management Call Center Contact Center Software Contact Center 52

NobelBiz

MAY 16, 2023

Just think about the emergence of new communication channels, mobile devices, social media, VoIP, rich data, and so on… In short, the hosted contact center model came as a solution to a more and more complex reality. What Features Should You Look for in a Hosted Contact Center Solution?

Contact Center 52

Contact Center Customer Service Contact Center Software Call Center 52

Cyara

JULY 12, 2018

In this post, I'll talk about how to accelerate the delivery of value using automated deployment and configuration of off-the-shelf contact center software, or implementing cloud contact center software.

Contact Center Software 52

Contact Center Software Contact Center Consulting Software 52

Cyara

JUNE 18, 2018

In part two, I'll talk about how to accelerate the delivery of value whether you're doing an automated deployment or configuration of off-the-shelf contact center software, or implementing cloud contact center software.

Contact Center Software 52

Contact Center Software Contact Center Consulting Software 52

Talkdesk

MARCH 4, 2021

Provide a smartphone and mobile-ready contact center software. By providing location-based employees with a smartphone, you can give them better flexibility and an easy connection to the contact center—a key customer service entry point and repository of CX information. 4 steps to boost customer experience: 1.

Contact Center 94

Contact Center Customer Experience Contact Center Software Banking 94

NobelBiz

NOVEMBER 23, 2021

To fully harness the potential of customer Data, you must apply them to real-world business situations. Discover our complete article on how to successfully navigate your call center analytics, and how it can grow your business intelligence.

Call Center 52

Call Center Analytics Data Report 52

NobelBiz

DECEMBER 19, 2022

We are thrilled to hold onto these titles due to having the highest overall rankings in each of the corresponding Index Report categories. G2 Grid® for Contact Center Software In terms of Market presence, we are also featured on the Auto Dialer category grid under High Performer ( G2’s Market Presence score is a combination of more than 15 (..)

Report 52

Report Contact Center Contact Center Software Call Center 52

NobelBiz

APRIL 2, 2024

With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.

Contact Center 105

Contact Center Self Service Omni-Channel CRM 105

NobelBiz

JANUARY 10, 2022

This entails creating a CRM report that incorporates critical performance metrics, functions and client data. Here are 10 CRM key performance indicators that may be calculated and assessed using your data and contact center technologies. These data fields are also referred to as “attributes” or “variables.”

Contact Center 52

Contact Center CRM Measurement Contact Center Software 52

NobelBiz

JUNE 5, 2023

15 Challenges for lead generation programs in call centers 1. Data Privacy and Compliance Issues With stricter data privacy laws and regulations globally, call centers must ensure they are compliant. Ensuring Contact Center Data Quality Quality data is fundamental to the success of an outbound lead generation program.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

NobelBiz

FEBRUARY 23, 2023

Data collection and tracking You may use CPaaS to track a customer’s journey and experience across several channels because it is a cloud platform that incorporates a variety of services. Allows organizations to build their contact center software by providing a communication tools such as video calls, instant messaging etc.

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

NobelBiz

FEBRUARY 23, 2023

Data collection and tracking You may use CPaaS to track a customer’s journey and experience across several channels because it is a cloud platform that incorporates a variety of services. Allows organizations to build their contact center software by providing a communication tools such as video calls, instant messaging etc.

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

NobelBiz

MAY 16, 2023

Just think about the emergence of new communication channels, mobile devices, social media, VoIP, rich data, and so on… In short, the hosted contact center model came as a solution to a more and more complex reality. What Features Should You Look for in a Hosted Contact Center Solution?

Contact Center 40

Contact Center Customer Service Contact Center Software Call Center 40

CSM Magazine

JUNE 12, 2023

Examples include phishing and spoofing, where cybercriminals solicit personal data by pretending to represent a trusted organization. Educating employees about these scams and regularly updating security policies can help minimize the risk of contact center fraud.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

NobelBiz

JULY 31, 2023

But that’s not all – we’ll also explore how intelligent call routing and customer data integration create personalized interactions that leave a lasting impression. Data-Driven Insights from the Queue Beyond managing and directing calls, modern call queuing systems are goldmines of data.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NICE inContact

JUNE 25, 2019

How to make it happen: Leverage CRM data to give agents more information about each customer, then encourage them to use this data to make personal connections with more humanized service. Brands that want to stay relevant need to adapt to the times — and they need the right contact center software to make this happen.

Customer Expectations 136

Customer Expectations Customer Service Social Media Contact Center Software 136