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contact-center-platform appconnect

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How moving your contact center to the cloud can help reduce costs

Talkdesk

MAY 14, 2020

It’s affordable to get started On-premises contact center solutions are usually expensive, complicated to set up and often require regular and costly updates. The post How moving your contact center to the cloud can help reduce costs appeared first on Talkdesk.

Contact Center Hospitality Call Center Travel

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The dos and don’ts of steering your team’s performance during uncertain times

Talkdesk

MAY 11, 2020

With a deep technology background and intimate understanding of the contact center space, our team at Observe.AI built a Voice AI platform that supports teams to be faster, more accurate and more human in every interaction. . How should contact center leaders talk about performance and coach teams?

Contact Center e-support Call Center Analytics

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Webinars

How Retailers Are Transforming Customer Experiences with Data & AI

Turn Payments Into Personalization: Unlock the Value of Transaction Data

Trending Sources

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Partnering with innovators

Talkdesk

NOVEMBER 30, 2020

At Talkdesk , we form relationships with companies to integrate their innovations into our platform. For example, we’ve partnered with Calldesk, a European pioneer in AI-powered voice agents, to accelerate the deployment of conversational AI in contact centers.

Innovation Contact Center Banking Communication

Webinars

How Retailers Are Transforming Customer Experiences with Data & AI

Turn Payments Into Personalization: Unlock the Value of Transaction Data

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PCI Pal Provides Secure, Compliant Payments for Talkdesk Global Customers

CSM Magazine

DECEMBER 20, 2021

As a Talkdesk AppConnect partner , PCI Pal offers secure payment solutions for Talkdesk to resell to thousands of customers worldwide, enhancing the Talkdesk suite of integrations, which includes more than 80 industry-leading applications that enable businesses to rapidly expand their contact center capabilities.

Self Service Contact Center Financial Omni-Channel

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Announcing Open Beta for Talkdesk AppConnect

Talkdesk

JULY 11, 2017

A couple of months ago, when Talkdesk launched AppConnect , the goal was to allow companies to add new solutions to their call center in the easiest way possible. To make that possible, we made sure that all AppConnect apps had three common features: Free trials available for all Talkdesk customers to experiment with new tools.

Call Center Contact Center Customer Confidence ROI

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TalkIQ Surpasses 2,000 Seats Through AppConnect Integration

Talkdesk

JUNE 27, 2017

Talkdesk today announced that TalkIQ , a launch partner within AppConnect , has passed the 2,000 seat threshold for customers registered through Talkdesk. Nearly 100 of Talkdesk’s customers have already integrated TalkIQ into their call center stack since the recent launch on AppConnect. About TalkIQ.

Call Center Contact Center Contact Center Software Call Center Solutions

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The Talkdesk Advantage: A Dynamic Platform to Meet Dynamic Needs

Talkdesk

OCTOBER 19, 2017

One of the most interesting aspects of building a product in the contact center space is that we always have two audiences mind: our customers and their customers. Despite recent advances in both technology (and customer expectations), there’s still a lot of room to improve, especially in the contact center.

Meeting

Meeting Contact Center Contact Center Software Innovation

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AppConnect Partner Spotlight – TalkIQ

Talkdesk

OCTOBER 27, 2017

We’re excited to announce our most recent AppConnect Partner Spotlight: TalkIQ. TalkIQ is available now on AppConnect. How TalkIQ can be effortlessly integrated with Talkdesk’s contact center platform. Visit appconnect.talkdesk.com to learn more about AppConnect.

Self Service Contact Center Call Center Analytics

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Introducing AppConnect Launch Partners

Talkdesk

MAY 3, 2017

Last week, Talkdesk launched AppConnect , the first enterprise app store. The mission of AppConnect is to allow Talkdesk customers to add more tools to their contact center stack without any hassle. Talkdesk AppConnect Launch Partners.

Contact Center Call Recording Call Center Return on Investment

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The Talkdesk Advantage: Smart Contact Center Innovation

Talkdesk

OCTOBER 17, 2017

In the contact center industry, Talkdesk is one of the newest players. When Talkdesk was founded, it was the first 100% web-based contact center software, which was a startling achievement at the time. We don’t want our customers to have to wait on us to provide better contact center experiences for their customers.

Contact Center Innovation Contact Center Software Roadmap

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Announcing App Dash: A Webinar Series with Prizes!

Talkdesk

JULY 26, 2017

Talkdesk is excited to launch the first ever App Dash — a series of webinars in which AppConnect partners showcase their applications. By attending, not only will you learn about how to take advantage of five great app integrations, you can also help your favorite app win their first AppConnect award!

Contact Center Call Center Healthcare Analytics

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The Top 3 Contact Center Talent Priorities in 2018

Talkdesk

MARCH 14, 2018

Three talent trends emerged from Deloitte’s 2017 global contact center survey that point to the need to rethink the way contact centers handle staffing. These initiatives are all supported by the Talkdesk Enterprise Contact Center Platform , illustrating our overall dedication to improving agent effectiveness.

Contact Center Self Service Contact Center Software Call Center

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An S.O.S. for Your Contact Center Software

Talkdesk

AUGUST 30, 2017

The contact center space is the most crucial element in a company’s customer relations, yet for some reason, it hasn’t evolved in decades. While most of the world evolved to adjust to the internet’s speed of information, contact centers have managed to stay mostly unchanged. and moving to an innovator like Talkdesk.

Contact Center Software

Contact Center Software Contact Center Software Self Service

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5 Crazy Ideas for Transforming your Contact Center

Talkdesk

NOVEMBER 8, 2017

At Dreamforce 2017, Talkdesk COO Gadi Shamia presented “5 Crazy Ideas for Transforming your Contact Center” to a packed breakout session room. Check out his crazy ideas below and try some of them in your contact center. #1: It’s the best way to make sure your contact center is moving at the speed of your customers. #4:

Contact Center Self Service Innovation Report

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Have you heard? There’s a new way to partner with Talkdesk

Talkdesk

JULY 27, 2017

Beyond becoming an AppConnect Partner or becoming an official Channel Partner, there is a third opportunity to partner with us … You can now become a Services Partner. A Services Partnership is an opportunity to work with Talkdesk to help organizations makes the digital transformation from the contact center to the cloud.

Call Center Solutions

Call Center Solutions Call Center Consulting Contact Center

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Have you heard? There’s a new way to partner with Talkdesk

Talkdesk

JULY 27, 2017

Beyond becoming an AppConnect Partner or becoming an official Channel Partner, there is a third opportunity to partner with us … You can now become a Services Partner. A Services Partnership is an opportunity to work with Talkdesk to help organizations make the digital transformation from the contact center to the cloud.

Call Center Solutions

Call Center Solutions Call Center Consulting Contact Center

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6 Contact Center Features That Make Customer Experience Effortless

Talkdesk

JANUARY 31, 2018

When Talkdesk puts together our long-term feature roadmap, we put a lot of thought into where contact center executives want to go in the future and build a product that will give them the tools they need to execute on their vision. From a high level, this is a goal we’ve always tried to achieve. Voice Analytics.

Contact Center Customer Experience Omni-Channel Call Recording

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How Talkdesk Stays on Top of PCI Compliance

Talkdesk

AUGUST 24, 2017

Since Talkdesk is a platform that hosts conversations where information like this might be transmitted and stored, PCI standards are important to understand. On top of that, there needs to be a notification process for instances where a breach occurs. The standards are strict, but this information is critical.

Contact Center Software

Contact Center Software Contact Center Call Recording Knowledge Base

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Gartner Names Talkdesk A ‘Visionary’ on Contact Center Magic Quadrant

Talkdesk

OCTOBER 19, 2017

With the release of the Gartner 2017 Contact Center as a Service (CCaaS) Magic Quadrant, Talkdesk has achieved a new first in the industry. At Talkdesk, we view this as a fitting confirmation that our contact center offering has quickly matched what older competitors have built.

Contact Center Industry Innovation Tools

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Talkdesk redefines the contact center with CX Cloud

Talkdesk

MAY 6, 2020

With the recent announcement of Talkdesk CX Cloud™, Talkdesk tackles one of the most painful and frustrating issues that customer-focused companies face: trying to deliver great customer experiences in the contact center while improving operational efficiency and reducing costs. One platform. A unified customer experience.

Contact Center Self Service Competitive Advantage CRM

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Empowering remote support heroes with knowledge management

Talkdesk

SEPTEMBER 18, 2020

This is a guest blog from Pratik Salia, product manager at Knowmax , a Talkdesk® AppConnect ™ partner. A knowledge management platform helps Quality Assurance (QA) deliver relevant knowledge articles and guides to agents. Leverage quality management Quality audits and feedback management gets tricky while agents are working from home.

Self Service Management Net Promoter Score Average Handle Time

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AppConnect Partner Spotlight: Eyeson

Talkdesk

DECEMBER 28, 2017

Now available in AppConnect, eyeson is an innovative video meeting and webinar tool that is designed especially for teams. Customer support agents can use eyeson to initiate video meetings directly from within tickets, chat with other agents, invite customers and provide fast, impactful service from one platform. How it works.

Contact Center Video Conference Meeting

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The Talkdesk Advantage: An Interconnected Contact Center

Talkdesk

OCTOBER 31, 2017

At Talkdesk, we think a lot about how we can make contact centers better for customers. Our product is contact center software, so our focus is improving that tool, but in the bigger picture of the customer experience, there’s a lot more than goes into successful customer interactions than a contact center.

Contact Center Contact Center Software CRM Call Center

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AppConnect Partner Spotlight: Eyeson

Talkdesk

DECEMBER 28, 2017

Now available in AppConnect, eyeson is an innovative video meeting and webinar tool that is designed especially for teams. Customer support agents can use eyeson to initiate video meetings directly from within tickets, chat with other agents, invite customers and provide fast, impactful service from one platform. How it works.

Contact Center Video Conference Meeting

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The Talkdesk Advantage: A Visionary Contact Center with an Open Solution

Talkdesk

OCTOBER 5, 2017

This is why we at Talkdesk have gone to great lengths to create AppConnect, 30+ out-of-the-box integrations, and Reporting API. It’s time to experience customer service from an open platform. AppConnect. Moreover, AppConnect levels the playing field by creating an open and fair marketplace to test contact center features.

Contact Center Call Center Innovation Wait Times

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Don’t Put Contact Center Implementation on Hold

Talkdesk

FEBRUARY 8, 2018

It’s hard not to smile when a sales rep claims their company’s “open APIs” will allow you to set up your contact center in no time, but that can quickly turn into a grimace six months later when you find yourself buried in hidden professional service fees and still without a functional contact center.

Contact Center Call Center Wait Times Tools

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Transition Your Contact Center from On-Prem to the Cloud

Talkdesk

JANUARY 18, 2018

If you are still debating whether you should transition your contact center from on-premises (on-prem) to the cloud , let’s consider the advantages of cloud-native contact center. They still worked with regional carriers, ran in private data centers and scaling was a step function.

Contact Center Contact Center Software Software CRM

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Transition Your Contact Center from On-Prem to the Cloud

Talkdesk

JANUARY 18, 2018

If you are still debating whether you should transition your contact center from on-premises (on-prem) to the cloud , let’s consider the advantages of cloud-native contact center. They still worked with regional carriers, ran in private data centers and scaling was a step function.

Contact Center Contact Center Software Software CRM