Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. The rise of white-glove customer service.

Hospitality 74

Hospitality Travel Industry Brands 74

Help Scout

JUNE 22, 2021

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.

Customer Service 128

Customer Service Social Media Self Service Knowledge Base 128

Call Experts

JULY 27, 2023

In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction. How the Customer Service Call Center has Impacted Business. The 24/7 availability of call centers is precious in this industry.

Call Center 52

Call Center Customer Service e-support Contact Center 52

ProProfs Chat

MARCH 27, 2020

No wonder customers today are more concerned about how their customer support experience might turn out with a brand. More than 60% of modern consumers care less. best customer experience. ”. You can find multiple integrations with platforms like: Customer Relationship Management Tools (Of your choice).

Omni-Channel 105

Omni-Channel Social Media Customers Knowledge Base 105

Eptica

MARCH 23, 2016

However, a new study by Bruce Temkin of the Temkin Group shows that this focus on service doesn’t transfer across to subsequent customer service interactions. Keeping with the TV/cable example, has the install/switchover process been explained clearly, including how they can get their service up and running?

Social Media 48

Social Media Poor Customer Service Ecommerce Retail 48

Clicktools

JUNE 2, 2017

Prioritizing the customer experience (CX) is a key part of remaining competitive—and, frankly, relevant—in a marketplace packed with digitally-savvy consumers who don’t just appreciate added value from brands, but rather have come to expect it. Bad news travels fast. Put available technology to work.

Sales 45

Sales Customer Experience Poor Customer Service Airlines 45

delighted

APRIL 26, 2019

Think of the shopping, dining or travel experiences you enjoyed most. Every interaction between a customer and your brand defines the customer experience. Over time, measuring your performance leads to the best customer experience possible, which, in turn, leads to more valuable relationships and better revenue for your brand.

Metrics 66

Metrics Brands Net Promoter Score Customer Experience 66