NobelBiz
JUNE 5, 2023
An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Measuring the Success of your contact center lead generation program Tracking campaign performance and analyzing results can be time-consuming and complicated.
NobelBiz
APRIL 18, 2022
If your client has an issue with your product or service, the consumer will blame the agent. Because it is now so simple to deliver satisfaction surveys following an engagement, it is tempting to systematize them to the point where consumers do not reply. How to drive efficiency in a call center through technology?
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NobelBiz
FEBRUARY 22, 2023
Call Center Shrinkage is a Key Performance Indicator that is calculated by dividing the number of agents currently serving clients by the number of agents that are unavailable at that moment. In terms of numbers it’s the difference between the time you pay agents to assist consumers and the actual time they spend doing so.
Talkdesk
JULY 16, 2019
Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification.
NobelBiz
OCTOBER 18, 2021
Call Center Shrinkage is a Key Performance Indicator that is calculated by dividing the number of agents currently serving clients by the number of agents that are unavailable at that moment. In terms of numbers, it’s the difference between the time you pay agents to assist consumers and the actual time they spend doing so.
NobelBiz
FEBRUARY 21, 2022
This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? Many consumers and prospects want rapid, accurate replies. And here are the telltales.
NobelBiz
DECEMBER 14, 2021
CCaaS can help Contact Centers stay competitive in the ever-changing business industry, but Frank WassenberghCCaaS Practice Leader & Managing Partner at Cloudlinx believes it requires some expectation management. From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm.
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