CSM Magazine

AUGUST 22, 2023

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience.

Hotels 52

Hotels Chatbots Hospitality Guest Experience 52

LoyaltyPlus

JUNE 12, 2022

There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits.

Hotels 52

Hotels Self Service Tourism Guest Experience 52

Experience Investigators by 360Connext

MARCH 26, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Travel 110

Travel Hotels Guest Experience Airlines 110

Oracle

MAY 1, 2019

One of the key findings from WeddingWire’s 2019 Newlywed Report indicated that an emphasis is placed “on personalization and creating a full guest experience.” Introducing the GIF booth, which takes a quick stream of images and pieces them together into a GIF for guests. 3D printing.

Guest Experience 81

Guest Experience Social Media Report Trends 81

Clarabridge

MAY 4, 2017

Coming off of the heels of a noteworthy first day and a night of ‘getting into the groove’ with an eighties cover band at LIV Nightclub, Day 2 of Clarabridge Customer Connections (C3) Conference did not disappoint! HCSC and Northridge Group Break Down the Importance of an Effortless Experience.

Customer Service 45

Customer Service Social Media Conference Guest Experience 45

Qualtrics

JULY 2, 2019

We always strive to connect customer needs for building a great customer experience with direct impact to their business. What your customers and prospects say in social media matters. Plus, you’ll be able to pull those reviews into your CX dashboards alongside other social media feedback.

Innovation 39

Innovation Social Media NPS Contact Center 39

ReviewTrackers

MAY 15, 2017

And with the focus shifting to online review sites, social media platforms, and search engines, the reputation of your hotel is no longer shaped as heavily by traditional offline media, advertising, and brand-centric content as it used to be. Social Media Link ). 2017 Local Search Survey ).

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: When individuals are fighting for budgets, well, maybe fighting is not the right word, it’s not fitting for that, but trying to present their case for their yearly budgets for the departments and something like company culture isn’t as clean cut or measurable in terms of ROI, as a social media ad campaign.

Culture 60

Culture Company ROI Leadership 60

Comm100

AUGUST 23, 2018

What this means is big news for business: More people across the globe are now using messaging apps over social media. There are several ways that companies are opting to use third-party messaging systems to connect with their customers. Source: Business Insider. One is by providing customer service directly on messaging apps.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101