Conference Effort Score Employee Engagement Leadership 
Beyond Philosophy
APRIL 5, 2019
Leadership in many organizations find maintaining the customer service culture they have established is a substantial issue. In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author, coach, and conference speaker Marilyn Suttle. Keeping up your culture of customer service is not easy.
Beyond Philosophy
NOVEMBER 10, 2014
There must be a good ratio of emphasis between internal and transactional goals, like sales and productivity, and the emotional goals, like Customer Satisfaction and Net Promoter scores. The most Customer-centric companies will share the results of their efforts with their Customers. That which gets rewarded gets done.
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Experience Matters
DECEMBER 15, 2015
As you can see in our video Driving CX Transformation , customer-centric culture requires mastering four CX core competencies : Purposeful Leadership , Compelling Brand Values , Employee Engagement , and Customer Connectedness. Effort Metric Expanding. See the 2015 Temkin Effort Ratings.
Beyond Philosophy
APRIL 15, 2019
We spoke with Marilyn Suttle, a conference speaker, and three-time best-selling author and coach, on a recent podcast. Her clients have won industry awards, raised customer satisfaction scores, and increased employee engagement. Add to it that leadership also wants to have an ROI. Here are the top ten.
Customer Enthusiast
OCTOBER 26, 2018
I’ve heard from many company executives across industries at conferences and in other, more intimate, settings and left disaffected by their hyperbole. It needs to be actuated: modeled by leadership, embedded in the hiring and onboarding processes, and integrated into its performance management system.
TechSee
JANUARY 25, 2023
The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field. He has built and led teams supporting customer acquisition, final mile, and service efforts for organizations nationwide.
SurveySparrow
JANUARY 15, 2021
It helps to plan for the future of the organization and each employee related to the organization. Employee performance appraisal will give promotions, pay raises, and bonuses based on different metrics like employee engagement, performance, time management, and productivity. Net Promoter Score.
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