ShepHyken

AUGUST 30, 2019

It’s simply the average profit you’ll generate with your customers over the lifetime of the relationship. By working to increase your customer lifetime value, you can afford to spend more on advertising, out-market competitors, and increase company profits. How Huge Growth Can Be Achieved with Customer Segmentation.

Loyalty Programs 105

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 105

CSM Magazine

OCTOBER 18, 2023

The casino industry has always been at the forefront of delivering exceptional customer service. With the proliferation of casino sites on the internet today, the competition has intensified, making customer service a pivotal differentiator.

Customer Service 52

Customer Service Multi-Channel Loyalty Programs Social Media 52

SurveySensum

SEPTEMBER 21, 2023

There are two companies A and B having similar numbers of customers and both want to increase their business. Company A, decided to run a substantial marketing campaign, investing hundreds of dollars in hopes of acquiring new customers. How to Calculate Customer Retention Rate? Real-Life Example: Apple Inc.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. If not, then it’s high time.

Retail 40

Retail Customer Service Exceptional Customer Service Customer Centricity 40

SurveySensum

JULY 6, 2023

Customers want an Optimized Digital Customer Experience Nowadays customers want a seamless and optimized digital customer experience. And ‘companies that have embraced digital transformation are 26% more profitable than their peers’ – The Digital Advantage: How digital leaders outperform their peers in every industry.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

SurveySensum

JULY 6, 2023

Customers want an Optimized Digital Customer Experience Nowadays customers want a seamless and optimized digital customer experience. And ‘companies that have embraced digital transformation are 26% more profitable than their peers’ – The Digital Advantage: How digital leaders outperform their peers in every industry.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 13, 2023

According to a research report by PwC titled, “ Experience is Everything ”, 73% of the customers pointed to customer experience as an important factor in their shopping experience. Yet only 49% of the customers said that they had positive customer experiences with companies.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

According to a research report by PwC titled, “ Experience is Everything ”, 73% of the customers pointed to customer experience as an important factor in their shopping experience. Yet only 49% of the customers said that they had positive customer experiences with companies.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

NOVEMBER 3, 2023

. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more. In this blog, we’ll explore seven customer service trends for 2024. To succeed in the ever-changing customer landscape, businesses must keep up with the latest trends.

Trends 52

Trends Self Service Customer Service Chatbots 52

SurveySensum

FEBRUARY 20, 2024

14 Proven Ways to Improve Customer Satisfaction Let’s take a detailed look at the 14 proven ways on how to improve customer satisfaction. Understand Your Customers’ Expectations Did you know that 66% of customers expect companies to understand their needs?

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

14 Proven Ways to Improve Customer Satisfaction Let’s take a detailed look at the 14 proven ways on how to improve customer satisfaction. Understand Your Customers’ Expectations Did you know that 66% of customers expect companies to understand their needs?

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

BirdEye

JULY 14, 2023

How are companies incentivizing reviews? How do you get authentic customer reviews? For example, without proper incentives disclosures, companies could face class-action lawsuits from customers or competitors. Earlier this year, these two companies alone filed four lawsuits against fake review peddlers.

Guidelines 95

Guidelines Social Media Policies Exceptional Customer Service 95

ProProfs Chat

DECEMBER 12, 2019

Companies focus on getting new customers, but retaining them is a whole different story – and more difficult to achieve! what customers want, . PwC did found out in a survey that it takes only one bad experience for customers to leave a company for good. Every customer wishes to feel special.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

BirdEye

AUGUST 24, 2023

Traditional marketing, such as content creation and social media, has become non-negotiable. By tailoring customer marketing messages that resonate with customers’ unique preferences, companies can unlock a powerful avenue for sustainable growth. Communicate about new products, sales, and company news often.

Strategy 98

Strategy Marketing Customer Retention Loyalty 98

SurveySensum

JULY 20, 2023

Let’s explore how customer feedback can help overcome 4 common challenges faced by them in the digital retail journey. Painpoint 1: Customer Churn According to a titled “ CallMiner Index ” U.S. companies lose $136.8 billion per year due to customers switching companies for reasons that could have been avoided.

Retail 52

Retail Feedback How To Self Service 52

SurveySensum

MAY 11, 2023

NPS, or Net Promoter Score , is a customer satisfaction metric that measures the likelihood of customers promoting your company, service, or products. By conducting an NPS survey, you can understand what percent of your customers are promoters, passives, and detractors.

NPS 52

NPS Retail Net Promoter Score Effort Score 52