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CXone Cloud Contact Center Software Helps Energy Company Soar

NICE inContact

As one of Europe’s largest and fastest-growing energy producer/retailers, the company has more than 20,000 employees and had been generating power—electricity and heat—in Sweden, Denmark, Finland, Germany, the Netherlands and the United Kingdom. The company engaged Webhelp , a leading global BPO and its partner, NICE inContact.

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Contact Center Software can Balance Agent-assisted and Self-service Channels

NICE inContact

The reality is that in order to deliver exceptional customer experiences, you need your contact center software to balance the need for agent-assisted and self-service channels. Consumers want true omnichannel customer service, and service that’s seamless, convenient and quick. Omnichannel Service and Satisfaction.

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12 Reasons Why A Contact Center Software Upgrade Is A Must

NobelBiz

A company may have to change its technical solution for many reasons, including the need for more advanced and customizable features. Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years.

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Unlocking the Power of Healthcare Contact Centers: Enhancing Patient Care in the Digital Age

InMoment XI

Focus on Patient Experience : In an era of consumer-centric healthcare, contact centers are prioritizing patient experience initiatives, such as patient feedback mechanisms, sentiment analysis, and service excellence training, to drive patient satisfaction and loyalty. The well-known retailer remains No. OSAT score.

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Talkdesk Named to Constellation ShortList for Cloud Customer Service & Contact Center Software

Talkdesk

We are happy to announce that Talkdesk was named to the Constellation ShortList™ for Cloud Customer Service & Contact Center Software in Q3 2018. With enterprise class performance and a consumer-like ease of use, Talkdesk allows companies to make customer experience a competitive advantage.

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The Complete Retail Customer Experience Guide

InMoment XI

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The average score represents the CES.

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Constellation ShortList™ Customer Service and Contact Center Software

Natalie Petouhof

Tweet Constellation Research is launching a new program, and I’m happy to share that the vendors that have been listed on the Constellation ShortList ™ for Customer Service and Contact Center Software. Companies can identify new opportunities by integrating these customer insights into their companies’ innovation processes.