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12 Best Intercom Alternatives & Competitors Heading Into 2024

Kustomer

Intercom’s pricing starts at $39 per seat / per month for the essential plan, but it doesn’t offer the same features as the advanced and expert plans. There are “full seats” and “lite seats” which can vary greatly in their feature allowances and pricing. This is a customer expressing his disappointment with Intercom on Reddit.

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The Future of Debt Collection Agencies: Contact Center Technology and Customer-Centric Strategies

NobelBiz

This communication is typically via letters, emails, or phone calls, and must be done within the confines of the law to avoid harassment or undue pressure. The Rise of Omni-Channel Communication in Collections Consumers are accustomed to receiving seamless communication across all channels.

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How Visual Integration Helps Agent Efforts with Wade Radcliffe

Kustomer

A New Communication Channel. Wade Radcliffe was the Director of Business Development at Streem , a company that offers a visual layer to the world of CX, and understands the need to integrate multiple channel communication. When one starts to paint with their words, that’s when visual communication should come into play.

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How Support Teams Can Improve Customer Retention

Help Scout

When a frustrated customer demands a refund, wants to close their account, or expresses disappointment with a product, a great customer service rep can often turn it around with a helpful answer, effective listening, and thoughtful questions. Not every customer can communicate clearly in writing. Report on “saved customers”.

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Top 7 ChatGPT Plugins: Enhance Interactions with AI

SurveySparrow

In this blog, we will look into the top 7 ChatGPT plugins, their features, the pricing of the basic plan, and an easy-to-do guide on how to install them! Efficient Automation: Automate tasks using visual workflows, APIs, and integrations, streamlining your survey processes. We’ve all been there. Don’t you worry!

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F8: News From the Conference

Natalie Petouhof

Save Button : The Save Button will let people save interesting articles, products, videos, and more from around the web into their Saved folder on Facebook, where they can easily access it later from any device. We’ll be making the design specs and stitching code available on GitHub this summer.

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11 Actionable Insights for Exceptional SaaS Customer Experience

SurveySensum

Most importantly, ensure your customers feel heard and valued—ACKNOWLEDGE their ideas and even express personal gratitude for their valuable contributions. But do you know what keeps them unique from other basic video conferencing platforms? Engaging users through personalized communication.