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Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center

AWS Machine Learning

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex. The payload includes the conversation ID of the active conversation.

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Build a secure enterprise application with Generative AI and RAG using Amazon SageMaker JumpStart

AWS Machine Learning

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. With the advent of these LLMs or FMs, customers can simply build Generative AI based applications for advertising, knowledge management, and customer support.

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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. We end by explaining how contact centers can keep AI models up to date using Talkdesk AI Trainer.

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Generative AI and multi-modal agents in AWS: The key to unlocking new value in financial markets

AWS Machine Learning

Multi-modal agents are AI systems that can understand and analyze data in multiple modalities using the right tools in their toolkit. Multi-modal agents, in conjunction with generative AI, are finding a wide spread application in financial markets. Detecting fraudulent collusion across data types requires multi-modal analysis.

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Inference Llama 2 models with real-time response streaming using Amazon SageMaker

AWS Machine Learning

With the rapid adoption of generative AI applications, there is a need for these applications to respond in time to reduce the perceived latency with higher throughput. This solution will help you build interactive experiences for various generative AI applications such as chatbots, virtual assistants, and music generators.

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Supercharge your AI team with Amazon SageMaker Studio: A comprehensive view of Deutsche Bahn’s AI platform transformation

AWS Machine Learning

AI’s growing influence in large organizations brings crucial challenges in managing AI platforms. Amazon SageMaker Studio offers a comprehensive set of capabilities for machine learning (ML) practitioners and data scientists. Deutsche Bahn has been at the forefront in adopting AI, using SageMaker Studio as a key AI platform.

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How banks can streamline service with the latest round of PPP

Talkdesk

Proactive outreach, AI, automation, predictive routing and calling will be essential for reaching out to the most vulnerable small business clients. COVID-19 is raging throughout the world and the United States is one of the hardest-hit countries, surpassing 325,000 deaths (approximately 1% of the U.S.

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