Playvox

JANUARY 13, 2022

With cloud-based solutions, your team can embrace this contact center best practice by providing communication channels that offer the accessibility and flexibility customers crave. Here are a few key ways these cloud-based solutions can unlock your team’s full potential and enhance the employee experience. Gamification.

Contact Center 52

Contact Center Gamification Training Social Media 52

CSM Magazine

AUGUST 8, 2023

VoE tools such as speech analytics dynamically capture how agents are feeling and are a powerful way to collect indirect feedback, such as signs of frustration or fatigue. In addition to formal feedback requests driven by HR, allow agents to leave feedback at any time on their desktop or mobile device. Is parking a nightmare?

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

Clarivate

JULY 28, 2022

Allowing for real-time patient feedback. Geisinger has not only had a real-time patient feedback option in place for several years but pioneered the patient refund. This team further refined electronic referral intake, provided patient education on the referral process and established automated lines of communication with providers.

System 52

System Hospitality Healthcare Gamification 52

SurveySparrow

NOVEMBER 14, 2020

The workplace culture is a defining aspect of Employee satisfaction. It is only through open communication and trust that a company can build a positive workplace culture for its employees. Employee Surveys can help in gauging the current workplace culture, its shortcomings and the ways by which we can achieve a better one.

Customer Journeys 52

Customer Journeys Employee Engagement Culture Leadership 52

Oracle

MARCH 16, 2020

Employee experience is a hot topic in 2020, with execs like Walmart’s CEO taking on initiatives that focus on retaining front-line staff. So it should come as no surprise that tech solutions are emerging to engage and motivate the modern employee. ” Customer feedback via text. ” Simon said.

Retail 60

Retail Innovation Net Promoter Score Effort Score 60

CX Journey

NOVEMBER 12, 2015

As you’d expect, there was time to play with Legos and to learn how playing can enhance both customer and employee experiences. Next, we had an excellent presentation from Ian Golding , an independent consultant who is passionate about customer experience. So, it makes sense to think about gamification here.

Gamification 80

Gamification Exercises Airlines Customer Insights 80

SurveySparrow

SEPTEMBER 16, 2022

Through fun, conversational and mobile-friendly surveys, SurveySparrow makes it simple for teams to collect, analyze, visualize and act on employee feedback. With this feedback, you can customize your employee recognition program to reflect what your teams prefer. Employees can redeem these points from the reward catalog.

Survey 52

Survey Employee Engagement Gamification Rewards Programs 52

BirdEye

APRIL 12, 2023

How does CRM software help Customer Relationship Management Customer relationship management software can be used to store and manage customer information, such as contact information, purchase history, and communication preferences. This CRM’s gamification feature keeps your reps motivated and focused on quota.

CRM 52

CRM Examples Customer Relationship Management Customer relationships 52

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Use firsthand, specific, timely data. Keep it simple.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. Feedback should be clear and succinct so it’s easy to digest. Be sure to balance periodic one-to-many training sessions with daily 1:1 feedback from managers. Incorporate customer feedback into training.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. Feedback should be clear and succinct so it’s easy to digest. Be sure to balance periodic one-to-many training sessions with daily 1:1 feedback from managers. Incorporate customer feedback into training.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

RapportBoost

DECEMBER 10, 2018

A multi-channel contact center is one that allows agents to interact with customers over several communication channels, where each channel operates in isolation. In an Omni-channel contact center, communication channels and their supporting resources are designed and orchestrated to cooperate. We know this from research.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132