InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Oracle

NOVEMBER 5, 2019

From incorporating emerging technologies such as augmented reality to spice up the shopping experience to developing events to support the launch of luxury products, retailers are joining the ranks of brands developing experiences. Retail fulfillment has becoming increasingly critical in the world of online shopping.

Retail 76

Retail Innovation Self Service Conference 76

Kitewheel

JULY 2, 2020

To thrive, retailers must have a successful online store. The online experience for many brands has already had an impact on customer behavior, but COVID-19 has accelerated the need to build better digital retail experiences. Building this great experience will pay off during times of crisis and long after. .

Retail 52

Retail Social Media Consumers Study 52

Service Untitled

MARCH 10, 2010

The fine line between creativity and communication makes the message memorable. After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. The best commercial is one that can be viewed over and over and still elicit the same laugh.

Customer Service 41

Customer Service Entertainment Culture Exercises 41

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

Social Media 45

Social Media Conference NPS Customer Success 45

C Space

MAY 6, 2020

The Sirius XM -owned digital audio company tracked a surge in Pandora listeners logging in from a connected home device for the first time in the weeks since quarantine measures started going into effect in the U.S. Fitness content is also seeing a surge in popularity.

Brands 52

Brands Travel Government Consulting 52

Second to None

SEPTEMBER 20, 2018

As well as an entrepreneur, Charlie is a seasoned product strategist with experience of various types of digital projects which include: Responsive and Adaptive Websites, Mobile & Tablet Apps, Hybrid Apps, Cross Platform App development. You can connect with Charlie on LinkedIn , and follow him on Twitter.

Ecommerce 54

Ecommerce Customer Experience Customer Journeys How To 54