ShepHyken

AUGUST 7, 2017

Is The Customer Service “Department” Becoming Obsolete? TCFCR) Let’s face it, most Customer Service Departments were created, and still exist, to deal with a mismatch between customer expectations and what a business delivers. Chatbots: Should you waste your time? by Mike Wittenstein. by Neal Dlin.

Customer Service 58

Customer Service Social Media Chatbots Ecommerce 58

ShepHyken

AUGUST 15, 2016

Will Chatbots and AI Replace Federal Customer Service Reps? My Comment: The concept of Artificial Intelligence (AI) and chatbots replacing humans fascinates me. A good chatbot technology makes recognizing the difference between a human and bot (computer) almost, if not completely, indistinguishable.

Customer Service 48

Customer Service Social Media Chatbots Tips 48

Call Experts

FEBRUARY 17, 2022

Customers expect world-class service from your company, so it’s vital that every employee provides excellent service to win and keep their business — regardless of their role. They also expect to have their problems solved quickly. AI-powered Customer Service Tools.

Contact Center 98

Contact Center Customer Service Self Service How To 98

ShepHyken

AUGUST 7, 2017

Is The Customer Service “Department” Becoming Obsolete? TCFCR) Let’s face it, most Customer Service Departments were created, and still exist, to deal with a mismatch between customer expectations and what a business delivers. Chatbots: Should you waste your time? by Mike Wittenstein. by Neal Dlin.

Customer Service 17

Customer Service Social Media Chatbots Ecommerce 17

Stella Connect

JANUARY 25, 2018

If you want to make customer service your primary loyalty builder and revenue driver , you can’t rely solely on internal definitions and measures of service quality. Frustrated customers, or customers who want to connect with someone who can help with purchase decisions, will consume more of agents’ time on the front line. “

Self Service 40

Self Service Trends Customer Service Contact Center 40

ShepHyken

DECEMBER 17, 2018

Creating valuable content will help customers be interested in what you do and sell. Six Trends Shaking Up Customer Care in 2019 by Julien Rio. CustomerThink) As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year.

Customer Service 79

Customer Service Trends Customer Care Case Study 79