SurveySensum

DECEMBER 25, 2023

It’s all about timing. Surveys right after a touchpoint? Let’s delve deeper into this with a detailed use case from a retail fintech company I’ve recently collaborated with. Let’s delve deeper into this with a detailed use case from a retail fintech company I’ve recently collaborated with.

Retail 52

Retail Survey NPS Effort Score 52

NobelBiz

MAY 21, 2024

Here are a few essential processes, tools and integrations that are needed in an inbound contact center: Call Routing Efficient call routing ensures that customer calls are directed to the appropriate agent or department based on the nature of their inquiry, improving response times and customer satisfaction.

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52

NobelBiz

FEBRUARY 27, 2024

Hold Queues : Ensures calls are answered promptly, minimizing wait times. By streamlining operations, call centers can significantly reduce wait times, which normally is a common source of customer frustration. Hold queues and smart call routing play a pivotal role. This increases the likelihood of first-call resolution.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Second to None

OCTOBER 19, 2020

Low customer satisfaction scores may be attributable to specific causes, like wait times. When that is not the case, low customer satisfaction scores are almost always a result of employee engagement issues. How is customer satisfaction related to employee engagement? The two measures are closely related.

Employee Engagement 116

Employee Engagement Engagement Net Promoter Score Metrics 116

SurveySparrow

JUNE 20, 2021

Collect feedback across all touchpoints so you can improve the entire customer journey. Eliminate Wait Times. If customers will have to wait for a long time to hear back from you, they won’t hesitate to find someone who can provide them with what they need in a much shorter time. Offer Loyalty Programs.

Customer Satisfaction 52

Customer Satisfaction Social Media Loyalty Programs Wait Times 52

Russel Lolacher

JUNE 15, 2021

There are some great brains out there that break all this down into case studies and tactics that leaders can really use to better serve their customers. I try to do that myself in this blog from time to time too. You call it processing time. The customer sees it as wait time. All good and necessary.

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

Call Center 59

Call Center Self Service Software Contact Center 59