Clarivate
JANUARY 29, 2019
These videos are a valuable resource and have covered many interesting insights, trends, and best practices on Customer Experience, Journey Mapping, Employee Experience, Voice of the Customer, and Customer Success. How Employee Experience (EX) Impacts Customer Experience (CX). Top CX Themes.
Confirmit
NOVEMBER 16, 2020
And for the 15th year, the ACE Awards recognize companies who are not only committed to delivering great customer experiences but who use it to keep their businesses one-step ahead. In this book, you’ll discover the companies who are leading the way and rapidly turning customer experience into a serious force for business change.
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Quadient
JULY 25, 2022
The goal is to visualize the customer’s actual experience and to use an understanding of their perspective to identify opportunities to implement changes that will better satisfy the customer’s needs and wants. Eliminate friction in real-time and enhance CX at every critical touchpoint. Download the full case study to learn more. .
Experience Investigators by 360Connext
JUNE 30, 2020
Yet when in-person customer experiences were paused unexpectedly this year, many brands were caught off guard. The absence of an in-person customer experience channel was disruptive to supply chains, the employee experience, and meeting customer expectations. Digital experiences were pushed beyond their original limits.
Experience Investigators by 360Connext
JUNE 30, 2020
Yet when in-person customer experiences were paused unexpectedly this year, many brands were caught off guard. The absence of an in-person customer experience channel was disruptive to supply chains, the employee experience, and meeting customer expectations. Digital experiences were pushed beyond their original limits.
Confirmit
JULY 27, 2020
But when employees are based in often-remote, offline locations, and needs change regularly, an annual employee engagement survey just wasn’t up to the job. An agile approach to the employee experience was needed, based on touchpoint surveys that could drive action, not just slide decks.
Second to None
OCTOBER 19, 2020
Your employees can tell you a lot about your organization. Exceptional organizations stay on the pulse of their employees’ experiences and respond to ideas and concerns. The problem is, how do you measure employee engagement and what does “healthy” employee engagement look like? Let’s answer those questions!
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