Experience Investigators by 360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. Connecting the dots of customer experience. Here are some valuable lessons from the customer experience case studies presented at Experience 2017. Save 1,000 words.

Case Study 152

Case Study Airlines Conference Wait Times 152

NobelBiz

FEBRUARY 27, 2024

Hold Queues : Ensures calls are answered promptly, minimizing wait times. Call center optimization helps enhance the customer experience (CX) and acts as the linchpin in the relationship between a business and its customers. Hold queues and smart call routing play a pivotal role.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Russel Lolacher

JUNE 15, 2021

What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. I try to do that myself in this blog from time to time too. You call it processing time.

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

Lithium

SEPTEMBER 9, 2022

When your organization is experiencing soaring attrition rates, everything will be affected from NPS scores, employee performance, and your bottom line. Your customers will have longer wait times to speak with an agent, which decreases your NPS. This is the crux of what can make or break a contact center's NPS.

Contact Center 52

Contact Center NPS Chatbots Customer Care 52

Lithium

JULY 20, 2022

When your organization is experiences soaring attrition rates, everything will be affected from NPS scores, employee performance, and your bottom line. Your customers will have longer wait times to speak with an agent, which decreases your NPS. Ways to Save a Boat Load of Cash With Khoros.

Contact Center 52

Contact Center NPS Chatbots Customer Care 52

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40