Case Study Customer Experience Design Employee Experience Wait Times 
CX Journey
NOVEMBER 24, 2015
Now, think about the next time you need to call. I know how painful it can be to call customer service. And then the wait time for a rep to actually take/answer your call. And you can see how this system can help companies deliver on the four customer experience design requirements I outlined above.
Bold360
DECEMBER 1, 2016
CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.
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