Interactions

JUNE 18, 2020

Improving agent experience not only benefits agents, but also your customers and your business. According to Accenture, companies with great employee experiences still outperform the S&P 500 by 122%. Long wait times, outdated automated systems, and other inefficiencies add to that frustration.

Technology 71

Technology Contact Center Virtual Agent Wait Times 71

CX Journey

NOVEMBER 24, 2015

Now, think about the next time you need to call. I know how painful it can be to call customer service. And then the wait time for a rep to actually take/answer your call. And you can see how this system can help companies deliver on the four customer experience design requirements I outlined above.

Customer Service 80

Customer Service Call Center Case Study Customers 80

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40