Confirmit

MARCH 6, 2017

W5 is Ireland’s first ‘full-service’ customer experience design, measurement and engagement consultancy. The company works in partnership with clients to design and measure customer and employee experiences that differentiate and add value. Voice of the Customer.

Case Study 40

Case Study Study Customer Experience Design Consulting 40

CX Journey

NOVEMBER 24, 2015

When that match is made, agents can more easily and more genuinely help customers; the whole process becomes more efficient, and without a doubt, this makes for a better experience for customers. And you can see how this system can help companies deliver on the four customer experience design requirements I outlined above.

Customer Service 80

Customer Service Call Center Case Study Customers 80

Beyond Philosophy

FEBRUARY 10, 2015

Body language is an important part of these white coat moments, particularly for your Customer Experience. Little things from eye contact to posture can convey signals to the Customer. Dress for Success: The White Lab Coat Effect and the Subconscious Experience. The Secret of a Great Customer Experience—Apple Case Study.

Case Study 60

Case Study Study Leadership Employee Experience 60

Storyminers

FEBRUARY 2, 2016

Last week’s post predicted that customers won’t stand for technology that constantly sells to them. It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. Chick-fil-A [private], now America’s favorite chain restaurant , is proof.

Sales 113

Sales Hospitality Guest Experience Culture 113

Storyminers

FEBRUARY 2, 2016

Last week’s post predicted that customers won’t stand for technology that constantly sells to them. It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. Chick-fil-A [private], now America’s favorite chain restaurant, is proof.

Sales 100

Sales Analytics Technology Brands 100

Stella Connect

APRIL 17, 2018

OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. If you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. If you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40