AskNicely

APRIL 4, 2018

In other words, having a scalable mechanism for real-time customer feedback is not just important, it’s essential to their business model and their competitive advantage. To learn more about how Fleetio used AskNicely to drive a customer-obsessed culture, read the full case study. Get the Case Study.

Net Promoter Score 150

Net Promoter Score Feedback Case Study Competitive Advantage 150

ClearAction

FEBRUARY 13, 2023

Strategic impact means you’re creating competitive advantages for your enterprise. It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. It’s indisputable, enduring value.

Sports 71

Sports Customer Experience Handbook Case Study 71

Magellan Solutions

AUGUST 31, 2022

CASE STUDY. CASE STUDY. CASE STUDY. CASE STUDY . CASE STUDY. CASE STUDY . Hertz had created business plans, outlined objectives, and created roadmaps to expand its platform offerings. 1) IBM & THE TEXAS STATE. It was a $863 million, seven-year contract.

Examples 75

Examples Case Study How To Banking 75

Thematic

APRIL 17, 2024

Competitive Advantage In today's crowded marketplace, a deep understanding of your customers gives you a significant advantage. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Competitive Advantage In today's crowded marketplace, a deep understanding of your customers gives you a significant advantage. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Competitive Advantage In today's crowded marketplace, a deep understanding of your customers gives you a significant advantage. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch. DiJulius III.

Customer Service 100

Customer Service Case Study Gamification Culture 100