TechSee

JULY 17, 2018

IVR technologies are limited without sight. Interactive voice response (IVR) is a technology that allows a computer to interact with customers through the use of voice and touch-tone telephone keypad. Assisted Service. Visual assistance in IVR can be a force multiplier for human-assisted service. Self Service.

Wait Times 114

Wait Times Self Service Meeting Call Center 114

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. RELATED ARTICLE What is IVR?

Call Center 59

Call Center Self Service Software Contact Center 59

Stella Connect

JULY 6, 2017

Thanks to digital technologies like chat , SMS, and social media , customer service delivery has come a long way. And yet, like a comfortable old pair of shoes, phone as a service channel still holds a special place. Is your phone service performance where it needs to be? Avoid Being Crushed by Heavy Call Volumes.

Call Center Solutions 40

Call Center Solutions Call Center Self Service Contact Center 40

Inbenta

MAY 16, 2022

One of the biggest advantages of using AI technology is the incorporation of machine learning. It’s already predicted that revenue for telecommunication AI technology is going to grow exponentially. This has empowered telecom companies to reduce their waiting times, decrease call volume and increase customer satisfaction.

Chatbots 52

Chatbots Self Service Telecommunications Company 52

NobelBiz

FEBRUARY 17, 2023

Call Avoidance comprises all strategies employed by contact center supervisors and agents to avoid answering calls. In contrast, the automated voice system can handle all the low-priority calls so that only the most important ones get through to your agents. Agents frequently use this tactic to avoid calls.

Call Center 52

Call Center Strategy Self Service Policies 52

Stella Connect

JULY 6, 2017

Thanks to digital technologies like chat , SMS , and social media , customer service delivery has come a long way. And yet, like a comfortable old pair of shoes, phone as a service channel still holds a special place. Phone service performance is crucial as it remains the highest volume channel for most of our clients.

Call Center 40

Call Center Call Center Solutions Self Service Ecommerce 40

NobelBiz

FEBRUARY 21, 2023

It is challenging to offer a good customer experience when customers hate long wait times. One solution to this problem is to increase the capacity of call center agents. However, if your contact center experiences occasional call spikes, hiring additional agents can increase agent downtime and costs.

Contact Center 52

Contact Center Abandon Rate Self Service Management 52