ijgolding

JUNE 9, 2015

If you have followed my writing for a while, you will be very much aware that I am very proud and passionate Customer Experience Professional (CXP). One of a growing number of ‘specialists’ in the newly recognised professional field, this group of skilled, experienced practitioners is growing in number on a weekly basis.

Customer Experience Professionals 120

Customer Experience Professionals Leadership Customer Experience Effort Score 120

Experience Matters

OCTOBER 14, 2014

Cannon mentioned that CX is a topic in every single town hall and when he visits a facility, he says, “Don’t give me a facility tour, give me a customer experience tour.” Change takes focused leadership. Related: The Untapped Value of Employee Engagement (Infographic) ). CX is about culture, not a veneer.

Net Promoter Score 279

Net Promoter Score Employee Engagement Leadership B2B 279

Experience Matters

DECEMBER 15, 2015

We agree and believe that customer experience is a reflection an organization’s culture and operating processes. Customer experience has come a long way over the last few years, as CX practitioners have shared lessons learned and improved upon best practices.

Trends 120

Trends Customer Experience Customer Journeys Customer Connectedness 120

Experience Matters

OCTOBER 5, 2015

At the high end of the scale, the alignment around values is almost cult-like. 4) What Are the Elements of a Customer-Centric Culture? 5) How Customer-Centric Are Organizations? Temkin Group has identified six stages of maturity towards a customer-centric organization. Check out posts from other bloggers here.

Culture 120

Culture Strategy Customer Connectedness Customer Centricity 120

ijgolding

MAY 5, 2017

But it really is by no means the only driver, particularly when recruiting for Customer Experience professionals. There are ways of being the most attractive option in the candidate’s eyes. Most obviously, there is a huge budget!

Brands 144

Brands Customer Journeys Brand Values Airlines 144

Qualtrics

JANUARY 22, 2021

Together, they designed and launched the Customer Experience Professionals Association (CXPA), a global organization of more than 4,000 members across 50 countries. It aligned nicely with the Temkin Group’s key focus areas of purposeful leadership, compelling brand values , customer connectedness, and employee engagement.”

Customer Connectedness 26

Customer Connectedness Customer Journeys Employee Engagement Leadership 26

Natalie Petouhof

JULY 18, 2015

Option 1: Choose Your Brand and It’s Values: If Reddit wants to be the “anything goes brand” then they mostly likely will have to change their business model (i.e., That is up to each and every individual and each and every brand. But how far does one go, still be human, and not be offensive?

Fashion 40

Fashion Guidelines Brands Policies 40