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The Ultimate Guide to Upsell Strategy for your B2B SaaS Business.

CustomerSuccessBox

As a Customer Success Manager (CSM), your job is to help customers derive more value from your product so that they achieve their business goals. Monitor and track if the customer has realized the intended value from your solution. And that is exactly where most companies fail! But, is that as easy as it sounds?

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Pulse Is a Community, Not a Conference

Gainsight

Whose idea was it to put 12 and 13-year-olds in a new school with new social structures and new challenges while they’re basically getting new bodies all at the same time? Middle school. Did anyone like middle school? Okay, I know some people did. My wife for example—she’s been a beacon of happiness throughout her life.