Bold360

MAY 1, 2019

Will machines replace jobs? They will likely change jobs, but not take them away. . So what does this have to do with CX? In the world of CX, AI is actually enabling customer service agents to be even better at their jobs. Three of the most common agent-facing AI benefits.

Contact Center 40

Contact Center Training Customer relationships Loyalty 40

SaleMove

JULY 29, 2019

This is the first installment of a blog series that examines the trends driving the transformation, reviews how people work in today’s contact center, and explores what you should do now to staff the contact center of tomorrow. You better start swimmin’ or you’ll sink like a stone.”

Contact Center 40

Contact Center Self Service Analytics Sports 40

Help Scout

OCTOBER 30, 2018

Where do I sign up?! What better way to attract new, amazing talent than with your current talent? Or HR, if that’s your fancy.). 6 tips for recruiting like a human. At Help Scout, we build customer support tools , so our customers are at the center of everything we do. Spoiler: It is not.).

How To 40

How To Culture Leadership Tips 40

AWS Machine Learning

NOVEMBER 22, 2023

You marked your calendars, you booked your hotel, and you even purchased the airfare. Now all you need is some guidance on generative AI and machine learning (ML) sessions to attend at this twelfth edition of re:Invent. And although generative AI has appeared in previous events, this year we’re taking it to the next level.

Innovation 110

Innovation Training Contact Center Data 110

Playvox

MARCH 27, 2023

Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1.

Contact Center 84

Contact Center Gamification Training Chatbots 84

BirdEye

NOVEMBER 29, 2023

It allows you to constantly generate leads, engage potential clients, and scale your business faster than ever. But most businesses find it challenging as it can be a resource and money-intensive process. This blog post explains everything you need about AI chatbots and how to leverage them for your business needs.

Chatbots 59

Chatbots How To Social Media Knowledge Base 59

Kustomer

JULY 8, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by Darryl Addington from Five9 to learn about integrating cloud support and AI into the CX space. Hot Take: How Artificial Intelligence Promotes Human Interaction. Would the human race be eradicated?

Contact Center 98

Contact Center Self Service Examples Consumers 98

Bold360

MARCH 18, 2020

Within a matter of days, we’ve all had to rethink the way we live our lives and do business as the threat of COVID-19 (coronavirus) hits home. million workers who occupy mostly front-line, customer-facing jobs – and who are seeing major shifts in how they need to provide that service. Conversational AI chatbots.

Self Service 59

Self Service Knowledge Base Chatbots Healthcare 59

Pointillist

MARCH 1, 2019

For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs. can be the breakthrough that call centers need in order to deeply understand customer service journeys.

First Call Resolution 75

First Call Resolution Self Service Call Center Effort Score 75

Pointillist

MARCH 1, 2019

For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs. Both of these methods have severe limitations. has always been a challenge for call centers.

First Call Resolution 40

First Call Resolution Self Service Call Center Effort Score 40

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? Then, h ow do you use VOC data to drive change in your organization?

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101