Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Look for a webinar in Q1 2023 covering the Conversational Analytics, as mentioned above. Thanks for reading!

Analytics 208

Analytics Knowledge Base Analysis Feedback 208

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. In November, Totango was named a Strong Performer in The Forrester Wave : Customer Success Platforms, Q4 2023 report by leading global research and advisory firm Forrester Research, Inc.,

Software 111

Software Customer Success Innovation Report 111

2020 Research

DECEMBER 13, 2023

Additionally, 28% of respondents are gearing up for New Year’s shopping. Unpacking Shopping Preferences What Are Shoppers Buying over the Holidays? With a whopping 93% of respondents primarily shopping for Christmas and 28% gearing up for New Year’s, it’s clear that the holiday spirit is alive and well.

Fashion 59

Fashion Trends Survey Retail 59

Lithium

DECEMBER 6, 2022

Don't forget the Khoros Holiday Freeze is coming up! Learn what to expect for non-critical platform maintenance during the holidays. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today ! Khoros Marketing Release Notes, October 2022.

Social Media 52

Social Media Roadmap Trends Hospitality 52

BirdEye

OCTOBER 11, 2023

This blog details the panel discussion on Grow sales by delighting customers with George Grigoryan – Marketing Director, SEV, and Vandana Agarwal, VP of Pre and Post-Sales, Birdeye and Justin Meredith. But before we jump into that, can you tell us more about what you and your team do at SEV?

Sales 110

Sales Social Media Customers Multi-Channel 110

Helen Dewdney

JUNE 20, 2023

How the Rail Ombudsman Approaches Accessibility Claims 20 June 2023 In this exclusive article for The Complaining Cow, The Rail Ombudsman outlines how complaints about accessibility are handled. Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case.

Travel 78

Travel Consumers Transportation Training 78