Optimove

AUGUST 17, 2022

But, perhaps above all, the results really tell us – and, more importantly, you – where your next opportunity may come from. What we have here is a gap. But it’s more than a hunch; it’s a well-based insight – as evident from our own follow-up research, other reports, and Optimove data. You said it.

CRM 52

CRM B2C eBook ROI 52

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. What is customer self-service? What is required for customer self-service? That is why self-service was invented.

Self Service 52

Self Service Strategy Video Knowledge Base 52

ViiBE Blog

MAY 26, 2023

ViiBE Blog Solving plumbing problems with remote visual assistance in plumbing management software Marc Prempain May 26, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now!

Software 52

Software Management Video e-support 52

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM? What is a CRM? And what are its newest trends?

CRM 52

CRM Social Media Omni-Channel e-support 52

ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. What are customer touchpoints? Read now 2.

Touchpoint 52

Touchpoint Interaction e-support Infographics 52

BirdEye

AUGUST 9, 2023

In the internet-driven world, branding highly depends on what your customers think about your business than what you say about your business. And that is where the reputation score comes in. In this blog post, we explore all things regarding reputation score and how you can leverage it to grow your business.

Social Media 52

Social Media e-support Feedback Analysis 52