ShepHyken

MAY 10, 2019

This week we feature an article by Costi Teleman who writes about the importance of excellent customer support and what to look for when outsourcing your support team. Sadly, even in the era of digital media and sharing, many organizations still fail to allocate enough resources to their customer support.

Resources 108

Resources Customers Groups Customer Service 108

Circular Edge

FEBRUARY 22, 2023

Blog Credit: Andy Chase “If everyone is moving forward together, then success takes care of itself.” ” Henry Ford Revised annually, this list started as a Top 10 and grew quickly once we collected inputs from our customers & practice leaders. Seriously!? The result?

Management 52

Management Innovation Resources Analysis 52

ChurnZero

FEBRUARY 8, 2022

Pile that on top of other stressors, and your chances of change friction and burnout skyrocket. The amount of change that the average employee can absorb without becoming fatigued is half of what it was last year,” says Jessica Knight , Vice President of Gartner. . Don’t surprise your customers or your team with sudden changes.

Customer Change 98

Customer Change Management How To Customer Success 98

datastax

JULY 11, 2019

Now, as more and more companies move their workloads and applications to the cloud, a new era of cloud technology is upon us—one that portends to make the previous era of the last 10 years look somewhat antiquated and slow. . At the same time, when you control your own infrastructure, it’s easier to ensure that sensitive data is protected.

Trends 92

Trends Technology eBook Government 92

Hero Digital

NOVEMBER 12, 2018

As companies focus increased resources on developing frictionless, enjoyable digital experiences for customers, it’s important to remember the digital employee experience as well. Employees seek career development tools, company culture activities, peer connections, support from leadership and ease with completing tasks.

Employee Engagement 66

Employee Engagement Engagement Strategy Culture 66

Kustomer

APRIL 8, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Stacy Sherman from Schindler Elevator Corporation and Vikas Bhambri from Kustomer to discuss why the employee experience matters just as much, if not more than the customer experience.

Employee Experience 71

Employee Experience Culture Customer Journeys Employee Engagement 71

Pretium Solutions

APRIL 25, 2012

There is so much to think about – systems, processes, technology, customer service agents , supervisors, KPIs, loyalty metrics, service channels – the list goes on and on. They tell us and the world who we are and what is expected of us. and here Help Your Customer Service Agents Boost Net Promoter Score.

Call Center 49

Call Center Net Promoter Score Effort Score Loyalty 49