toyota-customer-journey Blog Related Topics 
CX Journey
JULY 17, 2014
I originally wrote today''s post for The DiJulius Group ; it was posted on their blog on May 15, 2014. Is your company short-sighted when it comes to the customer? Unfortunately, too many of them still either don''t think about the future customer experience* or think focusing on customer experience is a one and done/project.
CX Journey
JULY 19, 2016
It appeared on their blog on April 5, 2016. I recently came across the Japanese terms genchi genbutsu and genba ; they're both key principles of the Toyota Production System , which comprises Toyota's management philosophy and best practices. I think these apply to both the employee experience and the customer experience.
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CX Journey
AUGUST 11, 2016
CX Journey delved into the concept of lean management a few weeks ago. At its core, lean management is about maximising customer value while minimising waste. I know all three are crucial to REA Group’s Customer Experience Centre’s success. Today I'm pleased to share a guest post by Ben Motteram , aka CXpert.
Hero Digital
JANUARY 20, 2020
The truth is, you want your customers to experience your brand in a consistent and personalized way across all channels. But unifying the customer journey across devices is not a simple software development task, especially when adding content authoring infrastructure for marketing or product teams. Templates and template types.
CustomerSuccessBox
NOVEMBER 1, 2018
What is Customer Success? Is it maximization of value to the customer right from onboarding to the stage where the customer becomes a product champion? Come to think of it every customer gets onboard a platform with the goal of meeting certain desired outcomes. How do you service a Fortune 500/2000 customer base?
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