NICE inContact

MARCH 11, 2019

With all the hype and promised potential of AI , how much of that will really come to life? And how will it impact our businesses? Can phone or home assistants like Siri or Alexa become helpful office assistants or agents? However, just a simple tap of her little fingers could have unintentionally wreaked some damage.

Self Service 160

Self Service Healthcare Chatbots Customer Retention 160

Comm100

JUNE 25, 2020

You can find her on LinkedIn. First, the COVID-19 pandemic revealed the need for companies to keep business going responsibly. However, making the right moves today is easier said than done. Plenty of other companies are also having their own internal reckonings. It can actually hurt your brand in the long run.

Customer Service 130

Customer Service Social Media Policies Consumers 130

BirdEye

OCTOBER 26, 2023

Today, reviews have become more than just words on a screen. They are a powerful tool for businesses to gain credibility, build trust, and promote their products and services. Birdeye has evolved to be an all-in-one AI solution beyond just Reviews. I will be your Birdeye guide during this session.

Brands 116

Brands Multi-Channel Consulting Report 116

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. It can seem daunting, but you of all people should know small rituals can lead to large results. Blogs for Product Managers.

Resources 80

Resources Management Conference Groups 80

NetBase

MAY 9, 2019

Though Social Media Analytics has been a common business tool for nearly a decade now, various aspects still feel mysterious and confusing to those who haven’t followed its progression. This isn’t helped by the constant evolution of the industry, bring new terms – like Next Generation AI Analytics – into the equation.

Social Media 62

Social Media Analytics Analysis Airlines 62

Wootric CX Blog

FEBRUARY 14, 2019

These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Tell us today on Twitter @Wootric. If you’re on this list and you’d like for us to update your details, please send us a note.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Pointillist

OCTOBER 22, 2018

The use of artificial intelligence can help you address both of these issues and make your customer experience measurement programs much more effective. Since CX professionals are just starting to wake up to the idea of applying AI to improve customer experience measurement, you’re probably not sure how or where to begin.

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40