NobelBiz

FEBRUARY 6, 2024

With the shift from an unregulated space to one that is increasingly governed by rules, the importance of navigating this landscape with a knowledgeable partner becomes huge. Let’s delve into some key aspects: Obtaining Consent: Valid consent from customers is fundamental.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. By embracing these strategies, your business can maximize the benefits of AI and thrive in the rapidly evolving CX landscape. Nexcom A/S and COPC Inc.

Industry 114

Industry Customer Experience Analytics Training 114

SurveySparrow

JULY 27, 2023

Are you curious about the role of artificial intelligence (AI) in marketing? In this blog, we’ll delve into the pros and cons of AI in marketing, shedding light on its benefits and challenges. What is AI Marketing? You must be well acquainted with what AI is and what its use cases are by now. Look no further!

Analysis 52

Analysis Marketing B2B Tools 52

SurveySparrow

AUGUST 14, 2023

Picture this scenario: A patient walks into a healthcare facility, not merely seeking medical attention but yearning for empathy, efficient communication, and a seamless experience from start to finish. As the healthcare industry witnesses this paradigm shift, the significance of customer experience in medical terms has never been greater.

Healthcare 52

Healthcare Customer Experience Wait Times Feedback 52

CSM Magazine

JANUARY 25, 2022

Ross Daniels outlines the most common pitfalls and how to navigate a smooth path to operational efficiency. In addition, organisations claim they are three times more likely than before the crisis to say that at least 80% of customer interactions are now digital in nature. Five golden rules of keeping it simple.

Average Handle Time 52

Average Handle Time Roadmap Interaction Technology 52

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. And that’s what we’re going to explore in this blog.

Tools 52

Tools Feedback Multi-Channel Social Media 52

SmartKarrot

JUNE 7, 2023

However, note-taking apps aren’t without their own weaknesses and pitfalls. That’s why in this blog post, we’re going to dive into the top seven reasons why note-taking apps have become more of a headache to users over the years rather than an asset used to help them reach their goals. And the user base for these apps is only growing.

Tools 10

Tools Study Video Resources 10