Beyond Philosophy

MARCH 31, 2020

One of the airlines I had bookings with had put a note for a number of days saying they are working on a self-service option to change tickets with open ones via their website or app. The world and the market had changed! Now, a decade later, the COVID-19 pandemic has taken the world by surprise. The cost of life is dire.

Self Service 199

Self Service Airlines Hospitality Travel 199

SurveySparrow

APRIL 28, 2023

As a business owner or marketer, it’s essential to understand the psychology behind consumer buying behavior. By understanding how and why people make purchasing decisions, you can tailor your marketing strategies and improve your chances of success.

Consumers 52

Consumers Advertising Social Media Culture 52

SurveySensum

SEPTEMBER 26, 2023

In this blog, we’re going to unveil 11 proven strategies that product managers like Sarah can employ to turn the tide in their favor. Now, that we know how important product adoption is, here are some strategies to improve product adoption. As a product manager, this can be a disheartening experience.

Strategy 52

Strategy Management User Experience Measurement 52

AskNicely

JANUARY 10, 2019

In this blog, we will take a look at the different customer experience metrics, what they are, their strengths and weaknesses, and when to use. In 2013, a research study by Walker predicted that by 2020 customer experience will overtake price and product as the main differentiator for brands. More Retention. Online Reviews Make or Break.

NPS 150

NPS Metrics Effort Score Customer Experience 150

SurveySensum

JULY 14, 2020

Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Pointillist

AUGUST 18, 2021

Dan is also a keynote speaker, author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! podcast and the Experience Maker Show. podcast and the Experience Maker Show. So let’s jump right into the key findings.

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40