foundational-readiness-business-continuity-for-the-work-from-home-contact-center Blog Related Topics 
NobelBiz
FEBRUARY 20, 2024
Contact centers are the heartbeats of customer service, enabling seamless communication between businesses and their clientele across the globe. The foundation of these interactions lies in the robustness of their voice infrastructure. By switching to VoIP, businesses can save money on equipment and infrastructure costs.
Steve DiGioia
MAY 17, 2021
P resent a solution for the customer to take home today. From your customers’ perspective, they have a legitimate complaint, and they expect an apology. With the simple act of complaining, your customer is telling you “I care about your business and your success”. Great customer service. A.P.P.L.E. .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
JANUARY 5, 2023
However, in the context of leading a team that needs to put the customer at the center of everything they do, I have a story that explains how they are. It turns out that a customer strategy that puts the customer at the center of everything you do requires letting your employees get comfortable outside the hutch. Usually, not much.
Bold360
MARCH 18, 2020
Within a matter of days, we’ve all had to rethink the way we live our lives and do business as the threat of COVID-19 (coronavirus) hits home. Millions of people across the country have been forced to work from home in an attempt to maximize social distancing, a term that will forever be etched in our collective consciousness.
Kustomer
JULY 8, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by Darryl Addington from Five9 to learn about integrating cloud support and AI into the CX space. What would the world be like if AI were to be completely integrated into business practices?
ChurnZero
JANUARY 17, 2020
Blog Author: Alex Weihmann. Check out these tips from some of ChurnZero’s CS Power Users and learn why ChurnZero and CS teams create a robust combination! The approach that may have worked for managing a small number of customer accounts can prove an obstacle as your company scales. Curious where your team should begin?
Pointillist
JANUARY 19, 2022
She reaches out via social media and then contacts customer service. Perhaps marketing captures social media engagement, the contact center measures agent transfers and first contact resolution, and the mobile product owner tracks completion rates. Now, she’s able to use her mobile app to complete her goal.
Expert insights. Personalized for you.
105 
Let's personalize your content