NICE inContact

JULY 25, 2019

Recruiting excellent agents can be a challenging task. Retaining call center agents doesn’t occur by chance, it happens by implementing practical, proven retention tactics. Retaining call center agents doesn’t occur by chance, it happens by implementing practical, proven retention tactics.

Call Center 141

Call Center Gamification Contact Center Social Media 141

ShepHyken

JANUARY 22, 2023

Here are my top five picks from last week. 13 ways to retain existing loyal clients—no matter what the market climate by Fast Company Executive Board (Fast Company) Reassuring your customer base that you value their business and want them to succeed—whether they’re up or down—is what really matters and builds better partnerships.

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

ShepHyken

JANUARY 23, 2023

Here are my top five picks from last week. 13 ways to retain existing loyal clients—no matter what the market climate by Fast Company Executive Board (Fast Company) Reassuring your customer base that you value their business and want them to succeed—whether they’re up or down—is what really matters and builds better partnerships.

Customer Service 13

Customer Service Self Service Contact Center Loyalty 13

Stella Connect

MAY 4, 2017

This year’s ICMI Contact Center Expo & Conference in Orlando (May 22-25) promises to be quite an event. These are the topics we feel are particularly important for contact center leaders to focus on in their efforts to build world-class service organizations and stronger brands. Shep Hyken’s Customer Service Blog is one to follow.

Contact Center 40

Contact Center Omni-Channel Conference Employee Engagement 40

Grade.us

AUGUST 12, 2019

It's one of the first things your real estate clients will do. Maybe they've seen your ads online. Imagine someone is searching for a real estate agent online and types " real estate agents + [your city] " into Google, when Zillow comes up and they start looking at agents, you bet they're looking at the reviews.

How To 24

How To Advertising Industry Resources 24

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Thought leaders come in all shapes and sizes. Adam Toporek. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Thought leaders come in all shapes and sizes. Adam Toporek. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130