Thematic

DECEMBER 9, 2019

After some sight-seeing we needed to get back to our hotel and we weren’t anywhere near public transport. It took us 30 minutes to eventually find a taxi driver who didn’t mind the kids. A few years ago, the process of hailing taxis was ripe for digital transformation, you might have already guessed how.

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

Natalie Petouhof

SEPTEMBER 12, 2017

Tweet Whether you are a CEO, a CIO, a CTO, a CMO or the head of Customer Experience, Customer Service or Digital Transformation, you know software can be an amazing invention. Reducing attrition of talent you want to keep to make sure you are able to produce the best possible business results.

Competitive Advantage 56

Competitive Advantage Culture Innovation Software 56

Natalie Petouhof

SEPTEMBER 1, 2015

If customers expect to be able to interact, engage, purchase and get service through any channel, companies need to step up to this challenge. But what about when customer wants to get help from an customer service agent? Bottom-line, many companies are well not equipped with the tools they need to deliver answers quickly.

Analytics 40

Analytics Omni-Channel Average Handle Time First Call Resolution 40

Kustomer

JULY 8, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by Darryl Addington from Five9 to learn about integrating cloud support and AI into the CX space. You might be wondering how AI drives human connection when artificial intelligence is, well, artificial.

Contact Center 98

Contact Center Self Service Consumers Examples 98

BirdEye

DECEMBER 26, 2023

It’s a situation many businesses encounter and one that needs the best VoIP service to overcome. The right VoIP service provider can help you turn every call into a business opportunity. Read this blog post to learn more about VoIP services and pick the best VoIP service for your business.

Call Recording 111

Call Recording Video System Communication 111

SmartKarrot

JANUARY 5, 2022

His book “Practical Customer Success Management: A best practice framework for rapid generation of customer success” is a highly valuable resource for CS practitioners at all levels. Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Rick Adams. Peter Armaly.

Customer Success 23

Customer Success Chief Customer Officer B2B Leadership 23

Circular Edge

AUGUST 19, 2022

Blog Credit: Andy Morris, March 23, 2021 (How Business Intelligence Is Used in Accounting Today | NetSuite). Contact Circular Edge today to learn more about our NetSuite consulting services. Contact Circular Edge today to learn more about our NetSuite consulting services. contact-form-7].

Financial 52

Financial Analysis Retail Sports 52

Thematic

JUNE 13, 2023

You already know you need an amazing customer experience (CX) to keep retention high. But how do you know where to invest your time, effort, and money? Voice of Customer (VoC) is your current and potential customers’ opinions and experiences about your product or service.

Voice of Customer 62

Voice of Customer Tools Customer Experience Net Promoter Score 62

GetFeedback

JANUARY 6, 2020

The biggest differences are found in pre-purchase stages as you can see here. The biggest differences are found in pre-purchase stages as you can see here. Let’s start with some basics about what it means to be a business-to-business (B2B) and business-to-consumer (B2C) company. . I’ll discuss personas in more detail below.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

NobelBiz

APRIL 5, 2021

An ACD or Automatic Call Distribution System is an essential part of an overall contact center software solution as it connects incoming calls to specific agents who are skilled in specific skill sets. ACDs are critical in the contact centers, as they assist in meeting the goals and objectives of your business.

System 52

System Contact Center Call Center Contact Center Software 52

Experience Matters

APRIL 7, 2015

Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Amity

FEBRUARY 10, 2017

Oracle Marketing Cloud offers a complete suite of powerful solutions that provide marketers with a comprehensive view of customer interactions, orchestrating the right experience for each customer and helping attract ideal customers that spend more, stay loyal, and become brand advocates. They need to massively scale.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem.

Software 40

Software Customer Experience Company CRM 40

Circular Edge

NOVEMBER 30, 2022

Blog Credit: Rebeca Bichachi, November 10, 2022 (6 Steps to Automate Your Accounting Processes | NetSuite). By automating essential accounting operations with software, businesses can significantly speed up their processes while reducing the risk of human error considerably. Manual accounting processes are notoriously time-consuming.

Software 10

Software Financial Report Government 10

AWS Machine Learning

NOVEMBER 30, 2023

We believe generative AI has the potential over time to transform virtually every customer experience we know. Leading AI companies like Anthropic have selected AWS as their primary cloud provider for mission-critical workloads, and the place to train their future models. AWS innovates to offer the most advanced infrastructure for ML.

Training 128

Training e-support Innovation System 128

Qualtrics

NOVEMBER 10, 2020

From trawling the mighty US Census, to calculating percent change in an instant, there’s a whole lot of research tools out there to help you do your job as a market researcher. When you’re conducting market research, the obvious tool you need is a world-class research platform. Here are 15 of the best. What do you do?

Tools 55

Tools Marketing Social Media Analysis 55

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Software 104

Software Customer Engagement Engagement Omni-Channel 104

Comm100

FEBRUARY 5, 2018

Customer engagement software is a modern invention that takes care of a modern problem. From the rubble, a new dynamic emerged (the same one we know so well today): organizations spoke to customers and customers held the power to reply. The answer for many businesses was customer engagement software. CRM Software.

Social Media 121

Social Media CRM Self Service Software 121