NICE inContact

AUGUST 21, 2019

But there are some things no company should skimp on, and digital customer service is one of them. But there are some things no company should skimp on, and digital customer service is one of them. So, here are three key challenges for SMEs trying to deliver great digital customer service on a shoestring.

Customer Service 136

Customer Service Call Center ROI Omni-Channel 136

NICE inContact

AUGUST 21, 2019

But there are some things no company should skimp on, and digital customer service is one of them. But there are some things no company should skimp on, and digital customer service is one of them. So, here are three key challenges for SMEs trying to deliver great digital customer service on a shoestring.

Customer Service 136

Customer Service Call Center ROI Omni-Channel 136

Forrester

JULY 8, 2015

Have you read the results of the Government Business Council's new " Digital Disconnect " survey? That question is: "Which of these pose a significant challenge to your agency's ability to digitally optimize its public services?" About 64% of respondents said budget is a challenge to improving digital public services.

Government 40

Government Survey Groups Customer Experience 40

Forrester

JULY 8, 2015

Have you read the results of the Government Business Council's new " Digital Disconnect " survey? That question is: "Which of these pose a significant challenge to your agency's ability to digitally optimize its public services?" About 64% of respondents said budget is a challenge to improving digital public services.

Government 40

Government Survey Groups Customer Experience 40

Grade.us

MAY 4, 2021

Celebrate your customers. Your customers post great content, use it! Spotlight your customers. Social media is very resource-hungry, so if you’re struggling to fill the gap, focus on posting to only a couple of networks where you know your customers are. Reading Time: 13 minutes. Watch the full video replay below:

Social Media 26

Social Media Tips Advertising Strategy 26