Stella Connect

NOVEMBER 2, 2021

It’ll be off to the races as customers flock to your business with money ready to be spent throughout the holiday season, but with this all-out blitz of consumer spending also comes the inevitable: angry customers. Everything you’ve done so far this year has prepared the customer service team for what’s on the horizon.

Contact Center 88

Contact Center Policies Average Handle Time First Call Resolution 88

SurveySparrow

SEPTEMBER 27, 2022

Besides dealing with loads of questions, annoying bugs, and umpteen feature/discount/special requests, customer service people also juggle multiple conversations and customers on a daily basis, and they are indispensable to a company’s reputation. So can we all agree that customer service is one of the hardest jobs in the world? .

Customer Service 52

Customer Service Effort Score Customers Social Media 52

LiveChat

JULY 5, 2017

And I’m not talking about reaching 100,000 unique visits per month on our blog – although that caused a lot of stir as well. I’m talking about a day when our dashboard showed us that LiveChat reached 20k customers ! What about Support Heroes? While chatting with customers, they cannot do anything else.

Knowledge Base 54

Knowledge Base Feedback Customer Experience Course 54

Bold360

MAY 14, 2020

I came down from Mount Sinai, slammed my golden tablets of voice of customer data in hand in front of the people, and said…. Gandalf created the fellowship of the ring from people of different races that would not work together. The customer is the hero of the story. Subscribe via iTunes , Spotify and more. Nate Brown.

Contact Center 52

Contact Center Leadership Customer Journeys Customer Experience 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

VDS

JUNE 28, 2019

As the primary point of interaction between your business and your customers, a contact center is often the heartbeat of an organization. Happy Employees Lead To Happy Customers. Give them the resources they need to solve their customers’ problems (AI, added channels, virtual hold, etc.)

Contact Center 40

Contact Center Net Promoter Score Call Center Effort Score 40