Storyminers

JULY 6, 2020

In the age of the internet, it is difficult to keep tabs on which thought leaders are the real deal, and which ones are not. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Thought leaders come in all shapes and sizes.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Kustomer

JANUARY 7, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Steven Maskell , Vice President of Customer Experience at Zones , to discuss how to create a personalized, data-driven customer experience. Integration of AI into CX Operations. Integration of AI into CX Operations.

Data 88

Data Customer Experience Advertising Brands 88

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Beyond Philosophy

NOVEMBER 10, 2015

In this series, professionals share their secrets to being more productive. Productive people have a secret to their productivity: Eliminate distractions. Being productive requires the elimination of things that keep you from getting things done. Read the posts here , then write your own (use #ProductivityHacks in the body).

Consulting 60

Consulting Connections Resources Financial 60

Integrity Solutions

OCTOBER 27, 2021

Differentiating on service isn’t just a smart strategy for growth; increasingly, it’s a survival strategy. In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Why Excellent Customer Service Matters.

Customer Service 67

Customer Service Self Service Banking Culture 67

Kustomer

APRIL 8, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Stacy Sherman from Schindler Elevator Corporation and Vikas Bhambri from Kustomer to discuss why the employee experience matters just as much, if not more than the customer experience.

Employee Experience 71

Employee Experience Culture Customer Journeys Employee Engagement 71

Beyond Philosophy

OCTOBER 11, 2019

It was part of his strategy to enforce the customer-centric mindset at the company and help the team get used to identifying as the customer and seeing it from their vantage point. I complain a lot about companies that get Customer Experience wrong. RICOH Canada has done some incredible work in improving Customer Experience.

Customer Experience 126

Customer Experience Employee Engagement Case Study NPS 126

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem. Anna Morrish.

Software 40

Software Customer Experience Company CRM 40