NICE inContact

JUNE 5, 2019

However, every day in the contact center, supervisors and managers send incomplete messages to their agents, failing to prescribe what “medicine” is needed to correct their performance problems. So how can you effectively “treat” your contact center with invaluable coaching medicine?

Contact Center 136

Contact Center Average Handle Time Exercises Interaction 136

NICE inContact

SEPTEMBER 15, 2016

Every contact center manager wants a team of agents that perform at optimum levels. When executed correctly, regular coaching sessions can inspire agents to elevate their performance to new heights. That’s why it’s so important to be as considerate and thoughtful as possible with call center coaching.

Call Center 120

Call Center Strategy Contact Center Call Recording 120

CustomerSuccessBox

JANUARY 24, 2019

Customer support is a cost center while customer success brings in revenue. Customer Support department takes up the issue only when the customer contacts them and shares their problem. Customer Support department takes up the issue only when the customer contacts them and shares their problem. That is NOT true.

Customer Success 67

Customer Success Financial Customers Metrics 67