Blog Chatbots Customer Service Representative e-support 
Comm100
JULY 20, 2021
Nowadays, though, a good customer service experience can be the deciding factor between two competing brands. That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. What is a chatbot?
GetFeedback
JANUARY 21, 2020
The idea of AI holds a lot of promises such as savings in cost and time for businesses as well as supporting skilled professionals by effectively executing the mundane routine tasks. Many businesses now offer on-website chatbots for customers to ask questions and get an immediate reply via virtual conversation.
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Kustomer
JUNE 7, 2023
For brands looking to come out of this wartime period as successful, it will be essential to provide connected service that scales and delights. New trends that emerge quickly become baseline expectations for customers. New trends that emerge quickly become baseline expectations for customers.
SurveySparrow
MAY 18, 2022
According to Statista, by 2023, e-commerce will account for more than $6.5 trillion in sales , representing 22% of all global retail sales. All things considered, e-commerce in the future. As a business wonder, if you want to disrupt this crowded online shopping space, you need to get in the minds of your customers.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
Comm100
JUNE 13, 2018
Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. One way to do this is by adding single-page or one-click checkouts to your e-commerce website.
ViiBE Blog
JANUARY 19, 2022
Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. 89% of service leaders forecast 30% to 80% of their workforce will still be working from home two years from now. Read now 2.2. can pitch in.
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