Hallmark Business Connections

NOVEMBER 16, 2020

Their worlds are filled with everything from social isolation to trying to maintain focus and productivity while working (and learning) from home or maintaining social distance in the workplace. As a result, Ritz-Carlton remains one of the most respected hotel chains globally. Not at all. That’s genuine impact.

Tools 62

Tools Company Customer Experience Banking 62

Circular Edge

MAY 16, 2023

Blog Credit: (NetSuite vs. Microsoft Dynamics 365 | NetSuite) Businesses that have grown beyond the capabilities of the entry-level accounting tools and spreadsheets they used to get their operations off the ground typically turn to cloud-based enterprise resource planning (ERP) systems to increase efficiency.

CRM 52

CRM System Financial Resources 52

SurveySensum

JULY 14, 2020

Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Esteban Kolsky

APRIL 7, 2015

I almost never do this, I actually have only 3 guest posts total in my entire blogging career, since this blog is — well, about me. I am not sure why Mike Boysen wanted to put his post in my blog – his is far better than mine… but here it is. I like to feature those. No, I’m not planning to dismantle it.

Customer Journeys 60

Customer Journeys Multi-Channel Net Promoter Score Metrics 60

Experience Matters

APRIL 7, 2015

In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. Congratulations to this year’s winners: Confirmit.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Currency Alliance

FEBRUARY 26, 2019

Many bells and whistles added in recent years are actually a distraction for customers – yet many cheerleaders in the industry blindly call it innovation. How can we call that success? A loyalty program should be relevant to 80% of customers. Loyalty marketing has become the runt of the litter compared to other marketing disciplines.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

SmartKarrot

MARCH 8, 2022

She has also hosted the very successful Customer Success Podcast and written the informative book called ‘The Customer Success Economy.’ Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. Amarachi Ogueji. Anika Zubair. Annette Franz. Catherine Blackmore.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21